Customer Service Representative – Dispatcher Position Available In Bay, Florida

Customer Service Representative

• Dispatcher Ace Handyman Services
• Emerald Coast Panama City Beach, FL 32413 Join Our Team as a Field Dispatch/Customer Support Representative! Are you a customer-focused professional with a knack for sales, marketing, and delivering exceptional service? Do you thrive in a fast-paced, team-oriented environment where your contributions directly impact business growth? If so, Ace Handyman Services
• Panama City is looking for you!

We’re hiring a Field Dispatch/Customer Support Representative/Sales Representative to serve as the backbone of our operations. This role involves managing customer inquiries, coordinating service events, and actively promoting our handyman services.

What You’ll Do Customer Engagement :

Be the first point of contact for inquiries via phone, email, and chat. Provide tailored solutions while offering a friendly, professional experience.

Sales & Marketing :

Soft-sell additional services to increase revenue and customer satisfaction.

Scheduling & Coordination :

Utilize Service Titan software to efficiently schedule appointments, monitor job progress, and coordinate craftsmen to ensure seamless service delivery.

Operations Support :

Act as the “quarterback” for field operations, ensuring all service events are up-to-date and craftsmen are fully prepared for the next day.

Follow-Up Excellence :

Conduct follow-up calls to ensure customer satisfaction and uncover opportunities for additional services.

Administrative Tasks :

Maintain accurate records of customer interactions and service events. Requests from Leadership Team for assistance. Collaborate for

Success :

Work closely with the Office/Dispatch Manager to streamline operations, improve service delivery, and execute marketing campaigns that drive growth.

What We’re Looking For Sales & Marketing Expertise :

Proven ability to promote services, upsell, and support marketing efforts to grow business revenue.

Service Software Proficiency :

Familiarity with different platforms. Service Titan Dispatching Platform with 1 year experience is a MUST.

Exceptional Communication :

Strong phone etiquette and written communication skills to engage customers and promote confidence in our services.

Organized Multitasker :

Ability to manage multiple active service events while staying on top of customer needs. Team Player with

Initiative :

A collaborative attitude with the drive to independently identify ways to improve service and increase sales. Industry Experience a

Plus :

Background in coordinating services for HVAC, plumbing, electrical, or handyman industries is a bonus. Why Join Ace Handyman Services?

Robust Benefits :

401(k) matching Flexible spending account Health, vision, and dental insurance Paid time off

Growth Opportunities :

Be part of a trusted brand that values your skills and encourages innovation.

Dynamic Work Environment :

A fast-paced, supportive team atmosphere where your contributions directly impact the success of the company. Schedule Full-time position 8-hour shifts, Wednesday thru Sunday; 8:00 am-5:00 pm

Work Location:

In office Why You? Why Now? This is more than a customer service role—it’s your chance to bring your sales, marketing, and administrative skills to a business that values your expertise and contributions. If you’re ready to help us grow our customer base, ensure smooth operations, and deliver top-notch service, Ace Handyman Services

• Panama City wants to hear from you!

Apply today and join a team that’s redefining what it means to provide exceptional handyman services.

Job Type:

Full-time Pay:

$22.00

• $26.

00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Application Question(s): Are you willing to work a Wednesday

• Sunday (after training) from 8:00
• 5:00?

Experience:

Service Titan:

1 year (Required)

Sales:

5 years (Preferred) Ability to

Commute:

Panama City Beach, FL 32413 (Required)

Work Location:

In person