Contact Center Associate -Contract to Hire Position Available In Brevard, Florida
Tallo's Job Summary: Space Coast Credit Union (SCCU) is hiring Contact Center Associates for a six-month contract to hire position in Melbourne, FL. Responsibilities include providing prompt and friendly service to members, resolving issues, and promoting SCCU products. Requirements include 6 months of customer service experience and a high school diploma. The starting salary ranges from $20.92 to $22.28 per hour.
Job Description
Contact Center Associate
- Contract to Hire 3.2 3.2 out of 5 stars 20 South Wickham Road, Melbourne, FL 32904 Space Coast Credit Union (SCCU), the 3rd largest state charted credit union in Florida, is looking for multiple Full Time Contract to Hire Contact Center Associates to join our ONESCCU team at our Melbourne Operations Center location.
- This is a six month contract to hire position. We are looking for multiple candidates for first and second shift. There is a shift differential for second shift positions. English/Spanish bilingual speaking preferred.
- Our Members are our top priority and we stand behind our
Brand Promise:
Honest People, Trusted Products, Time Valued.
Contact Center Associate Responsibilities:
Receives member phone calls/faxes/mail and is able to respond to questions, inquiries and concerns promptly. Demonstrates energy and enthusiasm in satisfying member’s requests. Balances member’s requests with SCCU procedures. Displays ability to perform a wide range of different tasks during the course of work day, to provide fast, friendly and effective service to SCCU membership. Resolves member problems, obtains information, researches records, follows up on details, and assesses member’s needs timely and efficiently. Provides creative solutions to member problems or questions. Demonstrates the ability to gain agreement or acceptance of proposed solutions to member’s questions or concerns. Displays consideration to the member with problem resolution and demonstrates a willingness to turn problem calls into opportunities to sustain profitable member relationships. Maintains a thorough and current knowledge of SCCU lending and deposit account promotions, criteria, guidelines, procedures, policies, and processes, in order to provide members with current information, and refer loans, mortgages and deposit accounts appropriately. Meets established call volume and wait time standards to ensure efficient call handling and quality service delivery. Maintains a thorough and current knowledge of SCCU lending and deposit account promotions, criteria, guidelines, procedures, policies, and processes, in order to provide members with current information, and refer loans, mortgages, and deposit accounts appropriately. Cross-sells and promotes SCCU products and services to potential and existing members that meet or exceed the member’s needs.
Contact Center Associate Requirements:
Prior Experience:
6 months customer service experience required. Experience in a Call Center environment preferred. Bilingual (English/Spanish) preferred.
Education:
High school diploma or equivalent experience required.
Contact Center Associate Starting Salary Range:
$20.92
- $22.28 Hourly Schedules available: First Shift ; Monday through Friday 8am
- 6pm, Every 3rd Saturday 9am
- 3pm (with a half day during the week). Second Shift ;
- Includes a shift differential
- Monday-Friday 11am
- 8pm, Saturday 9am-5pm.
One week day off to accommodate the Saturday shift. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
