Customer Experience Specialist (Mandarin Speaker) Position Available In Brevard, Florida
Tallo's Job Summary: The Customer Experience Specialist (Mandarin Speaker) role at Klook in Melbourne, FL, USA involves handling customer inquiries and complaints, resolving issues, and maintaining accurate records. Proficiency in English and Mandarin is required, with the ability to work shifts and possess strong communication skills. Fresh graduates are encouraged to apply. Join Klook and be part of a dynamic team passionate about travel experiences.
Job Description
Customer Experience Specialist (Mandarin Speaker)
Klook
Customer Service
Melbourne, FL, USA
Posted on Apr 25, 2025 About Klook
We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
Customer First
Push Boundaries
Critical Thinking
Build for Scale
Less is More
Win as One
We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!
What You’ll Do:
Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails
Ensures all customer inquiries/ issues/ complaints are resolved according to the company’s processes and procedures
Identifies and escalates difficult and complex issues to senior team members
Maintains a positive, empathetic and professional attitude towards customer
Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company’s system
Resolves customer requests and problems by making appropriate booking changes based on company’s processes and procedures, as well as activity terms and conditions
Liaises with external vendors and service operators to fulfill booking changes
Keeps updated with company procedures and processes
Shares customer feedback with relevant departments for further improvements
What You’ll Need:
Fresh graduates are encouraged to apply
Proficient in English and Mandarin (both verbal and written).
Previous experience in customer service is an added advantage
Able to work shifts (including weekends, public holidays, overnight)
Possess a problem-solving mindset to proactively find solutions for customer needs
Strong written and verbal communication skills to communicate clearly and effectively with our customers
Good team player to work collaboratively in a team environment
Keen attention to detail in completing tasks accurately and thoroughly
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing. See more open positions at Klook
Privacy policy
Cookie policy
Explore
Opportunities
Investment Themes
Funded Portfolio
Incubators
For Corporations
Discover
How to Invest
Knowledge Center
Learn
About OurCrowd
Our Co-Investors
Social Impact
FAQ
Startup News
Connect
Contact Us
Startup Application
OurCrowd Jobs
Portfolio Jobs
Events Calendar
Delegations
Media Toolkit
Follow Us
OurCrowd Newsletter
Mobile App
Copyright © 2012-2024 . All rights reserved.
Terms Of UsePrivacy PolicyGeneral DisclaimerRisk FactorsConflicts of Interest DisclaimerInternet Security Cookie Settings
Nothing on this website should be construed as an offer to sell, a solicitation of an offer to buy, or a recommendation for any security by ourcrowd or any third party. You are solely responsible for determining whether any investment, investment strategy, security or related transaction is appropriate for you based on your personal investment objectives, financial circumstances and risk tolerance. Investors and users should consult with licensed legal professionals and investment advisors for any legal, tax, insurance, or investment advice. Please click here for additional details.
