Customer Service Representative Position Available In Brevard, Florida

FAAC Technologies, a global leader in access automation, parking systems and access control, with 53 subsidiaries in 29 countries on 5 continents, more than 3,700 employees globally are looking for a Customer Service Representative to join our Customer Service department at FAAC International, Inc. located in Rockledge, Florida. About the Customer Service Representative Position As a Customer Service Representative for our team, you’ll be the first person our customers come into contact with. On a typical day, you’ll answer questions, resolve complaints, and process orders and requests. To succeed in this role, excellent communication skills are a must. You’ll need to be a quick thinker who can keep your cool even in the face of stressful situations with customers. In your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy. Customer Service Representative Responsibilities Field all incoming calls promptly, identify customer questions, complaints, concerns, and overall needs, to assist or redirect customers to the right person/dept/team. Processes quotes, changes existing orders, or creates new orders based on the Account Manager’s specifications and customer needs. Responsible for updating and maintaining the CRM, SAP, QuoteWerks, Sales System, and a current log of tax-exempt customer certificates. Facilitates as the Liaison with cross-functional teams (e.g., Sales, Marketing, Production, and Service Departments) to ensure customer satisfaction from the initial point of sale to receipt of the end product. Creates and mails out customer statements, past due notices, and initiates collections calls per established and contractual terms. Maintain accurate data and backup on collection activity for management’s evaluation of aged accounts. Assists Production Manager with maintaining lead times in shipping schedule. Daily processing/checking of existing orders to ensure the correctness of the charge against the company purchase order. Read, evaluate, and verify to ensure accuracy, documents such as prints, requisitions, purchase orders, and catalogs to create sales orders, information sheets, calc. Install sheets, lot order forms, pull prints when necessary, and provide the sales team with data reports as needed. Support sales team with proposal development. Customer Service Representative Requirements 3-5 years of prior customer service experience, preferably in a manufacturing or production environment High School diploma or GED (some college preferred) Excellent verbal and written communication skills Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Build sustainable relationships and trust with customer accounts through open and interactive communication and follow-through The ability to evaluate, troubleshoot, and follow-up on customer issues with an aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to work independently and thrive in a fast-paced environment where change and ambiguity are prevalent