Lead Management & Retention – Client Care Coordinator Position Available In Brevard, Florida

Lead Management & Retention

• Client Care Coordinator RELIVE Health Viera Melbourne, FL Job Details Full-time $48,000
• $50,000 a year 2 days ago Benefits Employee discount Opportunities for advancement Flexible schedule Qualifications Hormone therapy Sales Mid-level High school diploma or GED Bachelor’s degree B2B 1 year Care plans

Negotiation Full Job Description Benefits:

Bonus based on performance Company parties Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development Wellness resources The Lead Representative represents the RELIVE brand, maintaining a high level of professionalism and confidentiality at all times. Team members can communicate effectively and authentically with clients and leads. Has extensive knowledge of treatments and services available, as well as the operational pathway for each. This person is responsible for all communications via Lead System, including lead outreach and management, maintaining all conversations with prospective and current clients, ensuring timely follow-up and responses, and making sure of appropriate booking conversion and scheduling. This individual is responsible for client relationship management, servicing clients through follow-up practices and identifying opportunities for upselling or cross-selling additional services or treatments, while offering personalized solutions tailored to each client’s needs. Must be skilled in establishing effective working relationships with other staff, communicating authentically, as well as upholding organization of leads and client conversations managed. This individual is the first point of contact for clients and ensures that their needs and expectations are fully met, and they are completely satisfied throughout their relationship with Relive. 1. Providing an

Exceptional Client Experience:

Embody timeliness and professionalism whilst capturing, nurturing, and closing leads in lead system, monitoring conversations closely. Adhere to the New Client Pipeline in lead system, initiating outreach and follow-up as necessary to clients in each stage. Prioritize the daily checklist, responding to all unread messages, completing tasks, ensure conversations are up to date, and converting them appropriately. Educate clients on wellness, regenerative services, and treatment plans. Possess complete knowledge of all Relive health treatments and services

• including hormone therapy, regenerative medicine, IV therapy, aesthetic services, and retail products. Act as the first point of contact for clients, ensuring their expectations are managed appropriately and their needs
• within their personal preferences and treatment requirements
• are met.

Adhere to HIPAA guidelines. Prioritize the importance of people, relationships, and follow up. Resolve client complaints and queries promptly. 2. Marketing the

Brand:

Identify opportunities for upselling or cross-selling additional services or treatments to all clients, such as add-ons, supplements, and services or treatments that complement the client’s existing treatment plan. Meet and exceed sales goals. Showcase features, benefits, and value of services and treatments offered. Provide feedback on the effectiveness of marketing plans and their effectiveness with lead generation and conversion. Utilize lead system for effective communication with clients and leads. Respond to clients in lead system in an expedient and timely manner. Communicate authentically within LeadBrewer communications, and in-person, with clients to market the brand and build positive relationships. Leverage LeadBrewer for booking appointments with extensive knowledge of services and the value of treatments offered. Approach “Sales” through building professional relationships, prioritizing trust and client-engagement. Implement strategies to enhance client loyalty and retention by continuously educating and spreading awareness. Drive the overall performance of the health center by fostering positive relationships and promoting a client-focused culture. Engage in grassroots marketing efforts, including local community outreach and involvement. Help manage and participate in events, ensuring a positive and engaging experience for attendees. Participate in developing and maintaining B2B networking relationships to expand brand reach and opportunities. 3. Product and Service Knowledge Possess a full understanding of ALL services, products, and operating systems. Answer clients’ questions regarding products, services, and pricing. Showcase the value proposition of services and treatments offered. 4.

Administrative Tasks:

Understand the importance of prioritizing scheduling to align with both client preferences, and provider availability. Maximize revenue by optimizing the utilization of provider time and treatment room resources. Demonstrate a comprehensive understanding of all systems and software used in daily operations. Effectively navigate and utilize tools, including LeadBrewer, Relive’s EHR and CRM, and scheduling platforms. Stay updated on any system enhancements or changes to maintain proficiency. Maintain meticulous documentation of all client interactions, utilizing features such as the Care Plan feature in Relive’s EHR to streamline communication. Ensure accurate and up-to-date recording of client information to facilitate effective follow-up and reporting. 5.

Client Satisfaction and Feedback:

Ensure clients are completely satisfied throughout their relationship with Relive. Demonstrate dedication to problem resolution by proactively addressing any issues or concerns. Take ownership of outcomes, ensuring that client concerns and challenges are addressed promptly and effectively. Collaborate with the team to identify and implement solutions for continuous improvement. It is at the Health Center Director’s discretion to assign additional duties and tasks not related to the duties described in this memo. Qualifications and Education Requirement High school diploma. Bachelor’s degree (preferred but not required) 1 year of general sales experience. Sales experience in the medical field, specifically in Hormone Replacement Therapy, is ideal. Persuasion, negotiation, and closing skills. Ability to meet deadlines, multitask, achieve company set objectives Maintain patience and composure managing client care Ability to work productively and effectively in an unsupervised environment Possesses strong interpersonal and communications skills Work Environment This position operates in a medical facility where there is client equipment and hazardous materials. Fast paced, elevated level of service expectations, effectively working with team Physical Demands Ability to stand for an extended period, respond to the needs of the clients with speed, high sense of urgency and concern.

EXPECTED HOURS OF WORK

This position is a full-time, salary position. Team member must be present Tuesday

• Saturday 9:00am-5:00pm + additional hours for leads virtually. The company hours operate Monday
• Friday, 10:00am to 5:00pm + Saturdays 10:00am-5:00pm.

Weekend events may be necessary at times based on needs of the business (scheduled two weeks in advance) This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to RELIVE Corporate.