Veterinary Customer Service Representative Position Available In Brevard, Florida
Tallo's Job Summary: Animal Hospital & Specialty Center in Melbourne, FL is hiring a full-time Veterinary Customer Service Representative for $16 - $20 an hour. The role requires Microsoft Office proficiency, veterinary experience, and a high school diploma. Duties include phone triage, client check-ins, and appointment scheduling. Benefits include health insurance, 401(k) matching, and paid time off.
Job Description
Veterinary Customer Service Representative Animal Hospital & Specialty Center Melbourne, FL Job Details Full-time $16 – $20 an hour 2 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Uniform allowance Vision insurance 401(k) matching Employee discount Life insurance Qualifications Microsoft Word Microsoft Excel Doctoral degree Customer service Veterinary experience Mid-level Microsoft Office High school diploma or GED Phone triage Cash handling Veterinary terminology Veterinary assistant Full Job Description Animal Specialty & Emergency Center of Brevard is looking for an experienced Veterinary Customer Service Representative.
Schedule:
Friday, Saturday, and Sunday, 7am to 7pm. Three 12-hour shifts. Full time with benefits.
About Us:
We are a 24-hour Specialty & Emergency veterinary hospital with a goal of providing premier diagnostics and therapeutics in a comfortable, compassionate environment. Our team is dedicated to keeping a warm, welcoming, friendly, supportive environment . No one works alone – we are eager to jump in and help others where we can. We know, we understand that veterinary medicine can be hard on your emotional and mental health – our team strives to lift each other up , supporting one another, recognizing the incredible work being done, ESPECIALLY on the rough days. What to
Expect:
Friendly/Inclusive Culture:
Our team treats each other with respect and kindness . We strive to ensure everyone feels welcome and we LOVE to celebrate each other.
Appreciation:
Our Doctors, Technicians and CSR’s truly value each team member for who they are and each unique experience they bring to the team.
Great Learning Environment:
We have a variety of HIGHLY skilled Veterinarians, Board Certified Specialists, and phenomenal Technicians that enjoy having the opportunity to mentor and guide those looking to learn! We utilize state-of-the-art equipment to perform advanced techniques providing excellent care and treatment services.
About You:
- You are experienced in Veterinary Customer Service. You have experience facilitating the flow of Clients and Information through the hospital so Patients can be treated and returned to their owners.
- You are the face of the hospital. Your positivity makes a great impression on our customers.
- You are calm, compassionate, clear, and concise in your interactions with all clients.
- You are competent with Microsoft Office and Outlook.
Key Responsibilities:
o Answering and managing phone calls. o Triage incoming patients/rooms. Greet incoming clients/patients. o Assisting clients with check-in forms. Verify client information at each check in. o Schedule patient appointments on appropriate days and times. Route calls or take messages. o Confirming appointments with phone calls. Process and handle follow up calls. o Utilize computer workstation and practice management software. o Constant communication with technicians and doctors. o Check on patients/clients in exam rooms and keep them updated o Checking incoming emails and faxes. Calling for records from referring DVM’s. o Processing all forms of payment with credit card terminals. Cash handling. o Understanding and following protocols and SOP’s o General housekeeping (Lobby / Exam Rooms / Front portico). Qualifications o Experience working in a Veterinary Hospital (Required) o High School Graduate o Strong interpersonal skills o Enthusiastic attitude, desire to help people o Able to function in a fast paced, stressful environment in a mature, professional manner Knowledge & Skills o Ability to learn and use Practice Information System o Basic use of Microsoft Office programs (i.e. Excel, Word, Outlook) o Basic medical terminology and abbreviations. o Communication / Multi-tasking / Positive attitude. o
Client Service Job Type:
Full-time Pay:
$16.00 – $20.00 per hour Expected hours: 36 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Uniform allowance Vision insurance
Schedule:
12 hour shift Every weekend
Work Location:
In person
