Customer Service Representative Position Available In Broward, Florida

• Teksystems is currently seeking an experienced sales support representative for a hybrid position in Miramar, FL

Job Description:

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Responsibilities:

• Approve the resolution of customers’ service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Act as escalation point for clients/customers.
• Approve the referral of unresolved customer grievances to designated departments for further investigation.
• Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
• Solicit sale of new or additional services or products. Hybrid Position

• M-F 8AM-4

  30PM

• Two Days Remote, Three Days On Site in Miramar, FL Skills & Qualifications
• 3+ years of customer service experience
• Microsoft Office Suite work experience

• Data Entry/Order Entry Nice Haves:

• Expert ability to accurately document and record customer/client information
• Previous experience with computer applications, such as Adobe, Microsoft Word and Excel is also a plus.
• Applicant must have the ability to process warranty transactions repeatedly in an accurate and ethical manner.

Soft Skills:

• Verbal and written communication skills
• attention to detail
• customer service skills and interpersonal skills Experience Level Intermediate Level