Customer Service Representative Position Available In Broward, Florida
Tallo's Job Summary: A Customer Service Representative interacts with customers to provide information and resolve complaints about products and services. Responsibilities include approving solutions, escalating issues, and reviewing interactions. The role requires 3+ years of experience, Microsoft Office proficiency, and strong communication skills. This position is ideal for individuals with a background in customer service and data entry.
Job Description
Description The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
- Approve the resolution of customers’ service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Act as escalation point for clients/customers.
- Approve the referral of unresolved customer grievances to designated departments for further investigation.
- Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
- Solicit sale of new or additional services or products. Skills email, order entry, customer service, microsoft office, Customer support, ERP, data entry Top Skills Details email,order entry,customer service Additional Skills & Qualifications Must Haves
- 3+ years of customer service experience
- Microsoft Office Suite work experience
- Data Entry/Order EntryNice Haves
- Expert ability to accurately document and record customer/client information
- Previous experience with computer applications, such as Adobe, Microsoft Word and Excel is also a plus.
- Applicant must have the ability to process warranty transactions repeatedly in an accurate and ethical manner.
Soft Skills
- Verbal and written communication skills
- attention to detail
- customer service skills and interpersonal skills Experience Level Intermediate Level
