Customer Service Representative Position Available In Broward, Florida

Are you a proactive problem-solver who thrives on helping others and making things right? Do you enjoy working in a fast-paced environment where every day brings something new? We’re looking for a Bilingual Customer Service Representative to join our team and be the voice of our brand for both English and Spanish-speaking customers. What You’ll Do As a key member of our customer support team, you’ll: + Respond to customer inquiries via phone and email, providing accurate information about products, services, and orders. + Resolve service and billing issues by authorizing exchanges, refunds, and adjustments. + Act as an escalation point for complex customer concerns and ensure timely resolution. + Review and document customer interactions, complaints, and resolutions in our systems. + Investigate issues by gathering relevant information and identifying root causes. + Refer unresolved issues to appropriate departments for further investigation. + Support sales efforts by promoting additional services or products when appropriate. + Manage order entry, shipping/export documentation, and warranty processing with precision.

What You Bring Must-Haves:

+ 3+ years of customer service experience in a professional setting. + Bilingual fluency in Spanish and English (written and verbal). + A four-year degree or equivalent experience (3-5 years in customer service). + Experience with shipping/export processes and data/order entry. + Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Nice-to-Haves:

+ Familiarity with ERP systems and tools like Adobe or Lotus Notes. + Strong documentation skills and attention to detail. + Experience processing warranty transactions or working in a technical support environment.

You’ll Thrive If You Are:

+ A clear communicator who can handle both routine and complex customer needs. + A detail-oriented multitasker who enjoys working with data and systems. + A team player who collaborates well across departments. + A customer advocate who’s passionate about delivering exceptional service. Pay and Benefits The pay range for this position is $24.00 – $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Miramar,FL.

Application Deadline This position is anticipated to close on Jun 7, 2025. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.