Customer Service Representative Position Available In Broward, Florida

Customer Service Representative PriorityLab Fort Lauderdale, FL 33309 About us PriorityLab, a leading environmental laboratory known for its swift and reliable analysis, is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. If you’re 1. passionate about providing exceptional service, and 2. thrive in a fast-paced, collaborative environment, we encourage you to apply! About the

Role:

As a Customer Service Representative at PriorityLab, you will be the first point of contact for our valued clients, ensuring a positive and seamless experience. You will play a vital role in building strong customer relationships and contributing to our commitment to excellence in environmental testing.

Key Responsibilities:

Customer Support:

Provide top-tier support to clients via phone, email, and other communication channels, addressing inquiries and resolving issues efficiently and professionally.

Order Processing:

Accurately process customer orders, ensuring all details are captured and communicated effectively.

Issue Resolution:

Proactively identify and resolve customer issues, escalating complex problems as needed, while maintaining a positive and empathetic approach.

Documentation:

Meticulously document all customer interactions in our CRM system, ensuring accurate record-keeping and facilitating seamless follow-up.

Relationship Building:

Cultivate and maintain strong relationships with clients, fostering trust and loyalty through exceptional service.

Job Requirements:

High school diploma or equivalent. Proven experience in customer service or a related field. Excellent communication and interpersonal skills, with a demonstrated ability to deliver exceptional customer service. Strong problem-solving abilities and a keen attention to detail. Ability to multitask and prioritize workload effectively in a fast-paced environment. Proficiency in Microsoft Office Suite and CRM software. Experience in a Laboratory is preferred, but not necessary. Compensation & Benefits Starting $22/hr Health, Vision, Dental Insurance 401K Plan 401K Match Opportunities for career growth and professional development

Job Type:

Full-time Pay:

From $22.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Experience:

Customer Service:

1 year (Required) Ability to

Commute:

Fort Lauderdale, FL 33309 (Required)

Work Location:

In person