Customer Service Representative Position Available In Broward, Florida

Hybrid Customer Service Representative

• Marine Electronics Knowledge Preferred The Customer Service Representative coordinates and manages orders for assigned international distributors/dealers for all company products.

Acts as the central point of contact for orders, physical shipment, and other related issues. Maintains a high level of interaction with the sales team, distributor/dealer and production/distribution facilities to ensure that proper priorities are given to various order situations and lines of communication remain open. A high degree of follow-up with customers and sales is required.

Responsibilities:

• Coordinates all orders and shipments for engines and parts and accessories. Works closely with sales department to ensure proper program criteria are applied, credit department for prompt credit release, and the distribution centers to ensure timely shipment.
• Reconciles orders/allocation for international distributors and coordinates the container load planning and/or loose cargo to ensure efficient use of volume capacity for cost-effective loads. Coordinates with credit department to ensure credit line is available for expediting shipments.
• Ensures shipments are made in a timely manner and properly invoiced. Expedites orders through the consolidation process. Follows up on shipments with customers via telephone/email to notify customers of shipments, shipping information, and contents of shipments.
• Resolves any shipment issues related to tracing, shipment errors, freight costs etc.
• Maintains appropriate levels of prioritization between P&A and whole goods.
• Consolidation of P&A with container shipments of whole goods as deemed appropriate by Sales Manager.
• Prepares pro-forma invoices for customers requiring such, for whole goods and P&A orders.
• Ensures that all proper export documentation is prepared to facilitate the export of all goods and submits same to appropriate transportation providers.
• Communicates via email or phone with assigned distributors to answer all questions related to product availability, orders in house and shipment ETD/ETA.
• Manages vendor source drop shipments from vendors/manufacturers to foreign distributor customer’s freight forwarders.
• Maintains high level of knowledge of international trade regulations to ensure consistent compliance with laws.
• Creates debit and credit adjustments where necessary.
• Communicates regularly with manager to request systematic solutions and enhancements that streamline the order entry and distribution process for the international distributor.
• Communicates shipping forecast data to Sales Support Manager on a monthly basis with emphasis on meeting month-end, quarter-end, and year-end shipping goals for international department.
• Consistently works as a team to support those team members in times of need when workload is high and quality communication is difficult. Helps as needed to balance workload.
• Constantly reviews processes for inefficiencies and makes recommendations or takes action for process improvement.

Must Haves:

• 2-5 years of customer service experience
• Bilingual in Spanish and English
• Four-year completed degree (bachelors or associates)
• shipping export knowledge
• Microsoft Office Suite work experience (outlook and excel basic)

• Data Entry/Order Entry Nice Haves:

• Expert ability to accurately document and record customer/client information
• Previous experience with computer applications, such as Adobe, Microsoft Word and Excel is also a plus.
• Applicant must have the ability to process warranty transactions repeatedly in an accurate and ethical manner.

Soft Skills:

• Positive attitude
• Team player
• Verbal and written communication skills
• attention to detail
• customer service skills and interpersonal skills Experience Level Intermediate Level