Customer Service Representative (In-Person) Position Available In Broward, Florida
Tallo's Job Summary: As a Customer Service Representative at Joe Cole Plumbing in Davie, FL, you will handle customer inquiries, provide information on services, and resolve complaints. The role requires 3+ years of customer service experience, proficiency in Microsoft Office, and excellent communication skills. The salary ranges from $37.5K to $48.6K annually, with benefits including health insurance and professional development assistance.
Job Description
Customer Service Representative (In-Person)
Joe Cole Plumbing Davie, FL Job Details Full-time Estimated:
$37.5K – $48.6K a year 8 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Professional development assistance Qualifications Bilingual Spanish Management Customer service Call center Computer literacy English Mid-level Microsoft Office 3 years Dispatching Electrical experience Plumbing industry experience (3-5 years) Plumbing HVAC Organizational skills Computer skills Phone etiquette Communication skills Full Job Description Company Overview Joe Cole Plumbing is a full-service plumbing contractor dedicated to providing high-quality plumbing solutions for residential, commercial, and industrial applications. Our commitment to excellence and customer satisfaction has established us as a trusted name in the plumbing industry. Summary As a Customer Service Representative at Joe Cole Plumbing, you will be the first point of contact for our customers, ensuring their inquiries are handled with professionalism and care. This role is vital in supporting our mission to deliver exceptional service and maintain strong customer relationships. Responsibilities Respond promptly to customer inquiries via phone, email, or in-person. Provide accurate information about services offered and assist customers in placing orders. Handle customer complaints with empathy and resolve issues effectively. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve service delivery and customer satisfaction. Assist with data entry tasks as needed to support operational efficiency. Requirements Minimum 3 years of customer service experience, preferably in a call center or service environment Mandatory experience with ServiceTitan or similar field service management software Prior work experience in plumbing, HVAC, electrical, or appliance service industry Strong communication skills, both verbal and written Ability to multitask in a fast-paced environment Excellent organizational skills and attention to detail Proficient in Microsoft Office Suite and general computer literacy Preferred Qualifications Bilingual (English/Spanish) is a plus Familiarity with dispatching procedures and technician routing Experience handling high call volumes If you are passionate about helping others and want to be part of a dynamic team at Joe Cole Plumbing, we invite you to apply today!
Job Type:
Full-time Benefits:
Dental insurance Health insurance Paid time off Professional development assistance Vision insurance
Shift:
Day shift Evening shift Application Question(s): Do you have ServiceTitan experience?
Experience:
Customer service: 3 years (Required) Ability to
Commute:
Davie, FL 33324 (Required)
Work Location:
In person
