Customer Service Representative/Retention Specialist Position Available In Broward, Florida

Customer Service Representative/Retention Specialist K Legacy Consulting Coconut Creek, FL 33066 In-Office Position / Not a remote job Job title:

Customer Service Representative/Retention Specialist Location:

Fort Lauderdale, FL Job Type:

Full Time (M-F, 9am-6pm)

Job Overview:

We are seeking a highly motivated individual to join our team as a Customer Service Representative/Retention Specialist for a variety of health insurance policy types. We are looking for someone with a unique set of skills to handle challenging and high-pressure customer interactions. This role involves managing difficult callers and resolving complex issues with professionalism and effectiveness. You will play a crucial role in ensuring customer satisfaction and loyalty by effectively managing and retaining existing clients.

Key Responsibilities Conflict Resolution:

Handle escalated customer calls. Effectively address customer concerns and find resolutions to challenging situations.

Stress Management:

Demonstrate the ability to remain calm and composed in high-pressure situations. Handle a diverse range of customer emotions with resilience.

Problem Solving:

Analyze complex customer issues and devise creative solutions. Collaborate with cross-functional teams to ensure prompt issue resolution.

Retention Management:

Proactively engage with existing customers to understand their needs and address concerns. Implement effective retention strategies to ensure customer satisfaction and loyalty. Utilize persuasive communication skills to maintain long-term relationships. We have an amazing team with a mentality that strives for excellence in every task we undertake. You are likely a great fit for this team if:

Qualifications:

Proven experience in customer service, preferably in a role requiring specialized handling of challenging customer interactions. Exceptional communication and interpersonal skills. Ability to thrive in high-stress situations and maintain a positive attitude. Strong problem-solving and conflict resolution skills.

Personal Attributes:

Resilience and ability to manage stress. Flexibility and adaptability to changing circumstances. Team-oriented mindset with a focus on collaboration.

What to expect:

Call center/office environment with music playing throughout the day. Full Product and Systems Training (Paid)

Pay:

Weekly;

Every Friday Hourly Rate:

$18-$20 an hour (Depending on experience)

Job Type:

Full-time Pay:

$18.00 – $20.00 per hour

Shift:

Day shift

Work Location:

In person