Customer Support Representative Position Available In Broward, Florida

Customer Support Representative Spring Footwear Corp – 4.0

Pompano Beach, FL Job Details Full-time Estimated:

$41.8K – $49.9K a year 1 day ago Benefits Paid training Paid holidays Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance Employee discount Referral program Qualifications Microsoft Word Microsoft Excel Clear verbal communication Microsoft Outlook Phone communication Customer service Upselling 1 year Phone etiquette Critical thinking Communication skills Entry level Time management

Full Job Description About Us:

Since 1991, Spring Footwear Corp. has been a trusted leader in the footwear industry; delivering high-quality, stylish, comfort-driven shoes that make a difference in people’s lives. Our success is built on innovation, value, and a relentless focus on customer satisfaction. We’re looking for a Direct-to-Consumer (D2C) Customer Support Representative to be the front-line voice of our brand; supporting our growing e-commerce presence across Shopify, Amazon, Walmart, and more. If you’re a proactive problem-solver with a passion for people, we want you on our team!

What You’ll Do:

Serve as the primary point of contact for customers via phone, email, and live chat Resolve product questions, order issues, and order returns with empathy and professionalism Support customers on multiple platforms: Shopify, Gorgias, Amazon Seller Central, Walmart Seller Center Troubleshoot account concerns, assist with navigation, and guide users through our online experience Document all interactions with detail and accuracy for smooth case resolution Collaborate cross-functionally with other departments to resolve escalated cases Stay informed on product updates, promotions, and procedures to serve as a product expert Help drive retention by upselling when appropriate and creating experiences that inspire loyalty

What You’ll Bring:

1-2 years of D2C customer service or retail support experience Strong written and verbal communication skills-empathetic, clear, and customer-focused Experience with tools like Shopify, Gorgias, Amazon Seller Central, or similar platforms is a plus Familiarity with footwear or retail product lines (or a willingness to learn quickly) Proficient in Microsoft Word, Excel, Outlook Excellent multitasking and time-management skills A calm, solution-oriented mindset under pressure A proactive, dependable, and team-first attitude Why Join Spring Footwear? Competitive compensation and comprehensive benefits package (medical, retirement, PTO, paid holidays) A dynamic, supportive team that celebrates wins and encourages growth The chance to grow within a 30+ year legacy company with a strong brand and evolving D2C presence Employee discounts across all Spring Footwear brands How to

Apply:

Ready to make your mark on a customer-focused team that’s redefining footwear service? Apply today by submitting your resume and a short cover letter explaining why you’re the perfect fit for this role. We look forward to welcoming the next member of the Spring Footwear family!

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance

Work Location:

In person