Digital Customer Care Professional – Remote Position Available In Broward, Florida

Digital Customer Care Professional – Remote West Marine – 3.4

Fort Lauderdale, FL Job Details Part-time Estimated:

$35.3K – $49.2K a year 1 day ago Qualifications Microsoft Word Microsoft Excel Sales Customer service Computer literacy Salesforce Writing skills Mid-level Microsoft Office High school diploma or GED Typing Business 2 years Communication skills Full Job Description About West Marine We dont just sell anchors and rigging. We sell a love of the water that lasts for generations. We dont just sell life jackets and flares. We sell peace of mind for your most precious cargo. We dont just have a passion for boating. We have a lifetime of experience that we cant wait to share with you. So when you shop at West Marine, its not just for boating gear its for the pure pursuit of more water and less hassle. If you have a passion for being on the water and are looking to join a world-class organization, then West Marine is the place for you! West Marine is recognized as the premier multi-channel retailer of boating and fishing supplies with more than 230 stores located throughout 37 states and Puerto Rico. When you work at West Marine, youre part of a family; one that values spending quality time on the water, doing the things you love, and sharing that passion with our customers and community. Position Summary West Marine is seeking a Digital Customer Care Professional to service our Retail and Pro customers! The Digital Customer Care Professional is a proactive and results-driven individual. This role is essential to delivering outstanding customer service through digital communications channels such as text messaging and chat. The ideal candidate will have strong communication skills, a customer-first attitude, and a passion for helping people. West Marine is a Drug Free Workplace and an Equal Opportunity Employer.

Primary Responsibilities:

Delivers exceptional customer service on every contact. Strives to provide first contact resolution. Effectively manages multiple contacts/conversations at once. Meets/exceeds company standards for performance and quality. Adds additional value for the customer by proactively recommending related items and appropriate West Marine benefits/services. Attend 1:1 meetings with your manager/lead to address training/growth opportunities. Participate in advanced training/educational programs. Proactively maintain awareness of changes or updates to standard operating procedures, job aids, and other announcements that may impact your role. Implement any coaching opportunities offered and seek continuous growth within your role.

Education, Experience & Skills:

Minimum education required/preferred, area of study: Minimum High School or GED. College Degree in Business or related field and/or U.S. Military Service preferred Minimum years of relevant experience preferred/required: 2-3 years customer service experience Proficient knowledge of marine products and/or the marine industry helpful Additional skills/knowledge required include: Strong communication, organizational and customer service skills Sense of urgency and ability to work in a fast-paced environment. Computer literate, including Microsoft Office, Excel, Word Ability to foster relationships with customers. Ability to effectively communicate verbally and in writing Strong reading comprehension skills Typing skills of 40 words per minute minimum Proficient in Salesforce Service or Sales Console.

Brand:

West Marine Address:

1 E Broward Blvd, Ste 200 Ft Lauderdale, FL – 33301

Property Description:

1804 –

Contact Center Property Number:

1804