Front Desk & Call Center Specialist Position Available In Broward, Florida

Front Desk & Call Center Specialist Total MRI & Diagnostic Center Hollywood, FL Job Details Full-time $19 – $21 an hour 7 hours ago Qualifications Bilingual Spanish Insurance verification Call center English Medical scheduling Patient care Front desk Documentation review Communication skills Medical receptionist Entry level Full Job Description We are looking for a compassionate and detail-oriented Front Desk & Call Center Specialist to join our dynamic team at our diagnostic imaging center. This role is key to providing a seamless experience for patients from the moment they reach out to us. The ideal candidate will have a friendly demeanor, excellent communication skills, and a knack for multitasking in a fast-paced, patient-focused environment.

Key Responsibilities:

Patient Interaction:

Greet and welcome patients and visitors, creating a positive and supportive environment from the moment they walk through our doors.

Call Management:

Efficiently manage a high volume of inbound and outbound calls, ensuring accurate message delivery and routing to appropriate departments.

Appointment Scheduling:

Coordinate and manage patient appointments, ensuring accuracy and timeliness while optimizing scheduling systems.

Insurance & Documentation Handling:

Verify insurance information, process authorizations, and manage all related paperwork with attention to detail and accuracy.

Patient Records Management:

Collect, update, and maintain patient data while ensuring strict confidentiality and compliance with privacy regulations.

Administrative Support:

Assist with general office duties, including scanning, faxing, and filing, to ensure smooth daily operations.

Customer Service Excellence:

Address patient inquiries and concerns with a positive, solution-oriented approach to ensure an exceptional experience.

Qualifications:

Bilingual (English/Spanish): Strong communication skills in both languages are essential to support our diverse patient population.

Experience:

Minimum of 1 year in a healthcare environment, preferably with experience in front desk or call center roles focused on patient care.

Insurance Knowledge:

Familiarity with insurance verification and authorization processes is a plus.

Communication Skills:

Professional, clear, and empathetic communication abilities, both in person and over the phone.

Problem-Solving Skills:

A friendly, approachable personality with the ability to resolve issues promptly and effectively.

Adaptability:

Willingness to take on additional tasks as needed to support the team and enhance patient satisfaction. Why Join Us? If you’re passionate about delivering exceptional care and ensuring a smooth patient experience in a healthcare setting, we would love to meet you. Your contributions will help make a difference in the lives of our patients and their families.

Job Type:

Full-time Pay:

$19.00 – $21.00 per hour Expected hours: 40 per week

Schedule:

8 hour shift Monday to Friday Rotating weekends Ability to

Commute:

Hollywood, FL 33021 (Required) Ability to

Relocate:

Hollywood, FL 33021: Relocate before starting work (Required)

Work Location:

In person