Licensed Retention Specialist (2-15 license required) Position Available In Broward, Florida

Position:

Licensed Health Retention Agent (Must have 2-15 License)

Departement:

RetentionLocation:

Florida (HQ is located in Fort Lauderdale, FL)

Status:

In Office, Full Time, W2Dress code: Business Casual, Casual FridaysAbout UsHealth Insurance Alliance (HIA) is looking for a highly motivated Licensed Retention Agent to join our dynamic Retention team. We are a rapidly growing technology focused Insurance sales company whose employees maintain a competitive nature and a desire to succeed above all.

Our philosophy is to provide a quality service to our clients, offering an easy and seamless experience from start to finish. We compassionately strive to take all of our clients needs into consideration, which helps lead us to having a well-rounded understanding of who they are and what they want, so we can offer them the highest level of quality healthcare products out there.

At HIA, we recognize that our most valuable asset is our people. We prioritize creating an inclusive and diverse workforce, where every individual feels valued, respected, and empowered.

Our agents are provided with the highest quality self-generated leads in the industry by way of an innovative in-house marketing team with advanced dialing and texting strategies. We know firsthand how much of a difference the quality of leads makes in a sales organization. A great salesperson without quality leads is like a great musician without an instrument to play. That is why we take pride in the quality of our leads.

We generate the highest quality contacts by way of our in-house marketing organization. We spend, on average, over $10,000 per week per agent on leads and marketing. We have an intricate lead distribution network and a solid team of Future Agents (Fronters/ Qualifiers) that sift through all of our generated data, producing fresh and warm fronts that are pre-qualified for interest and budget to our sales team all day long. You will not get higher-quality contacts elsewhere, that is guaranteed!

As a Licensed Retention Agent you will play a crucial role in supporting and retaining existing clients who are having issues with their current insurance plans by resolving issues, and offering tailored solutions or incentives to prevent them from canceling services. You will utilize effective communication and problem-solving skills to ensure client satisfaction.

Feel like you have what it takes? Great! We look forward to hearing from you and having you be part of the HIA Team.

The Opportunity

• You engage with existing customers who are considering cancellation to understand their concerns and offer solutions to retain their business
• You will address and resolve customer complaints, ensuring a satisfactory resolution to maintain customer loyalty
• You will gather customer feedback to identify common issues and work with other departments to implement improvements
• You will maintain accurate records of customer interactions and follow up on unresolved issues to ensure long-term satisfaction
• You will be the subject matter expert in our policies and be able to simplify the process for customers to understand
• You will identify opportunities to rewrite clients into more compatible health plansWhat you bring to the tableYou have demonstrated experience in the Health Insurance Sales industry with customer sales experience.

You have experience selling U65 Private Health Insurance, and ACA.You must have an active 215 license.

You are tech savvy and have experience with tools like healthsherpa, five9 and zoho.

You have effective written and verbal communication skills to convey complex information in a clear and concise manner.

You are a detail oriented person with strong active listening skills.

You have exceptional organizational skills and multitasking capabilities.

You will have to be able to think on your feet and take direction and feedback very well.

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