Medical Office Call Center Position Available In Broward, Florida

Medical Office Call Center Total Orthopaedic Care Fort Lauderdale, FL Job Details Full-time $15

• $18 an hour 18 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Bilingual Customer service Call center experience Medical office experience High school diploma or GED Phone etiquette Communication skills Entry level Full Job Description Company Overview Busy orthopedic practice established in 1990, with two locations in Lauderdale Lakes, and Pembroke Pines.

We have 5 board-certified/eligible surgeons, 3 Doctors of Physical Therapy, and 100+ other employees. Our practice has been serving our community for 30+ years, and strives to provide excellent care for all of our patients. We nurture an understanding, and helpful environment to help facilitate growth for our employees. We recognize those dedicated to providing their best, and reward hard work. Come join our team! Job Overview Provide over the phone support to patients, doctors offices, and other external entities. Assisting with general information inquiries, scheduling, new patient intake, confirming upcoming appointments, and directing calls to appropriate departments. Keys to success are excellent customer service, phone etiquette, attention to detail, ability to work with a team, and handle high call volume. Patient support specialists are the front line of contact for the practice, and are vital for creating, maintaining, and growing patient/referral source relationships which drive practice growth. Responsibilities

• Answer incoming calls, direct to appropriate departments when necessary
• Schedule/reschedule new patient/follow-up visits
• Collect new patient demographics, insurance info, etc. and create patient chart in practice managment software
• Follow up on answering service messages/voicemails
• Confirm all appointments
• Other tasks as assigned by supervior/administration Qualifications
• Highschool diploma or equivalent
• At least 1 year customer service/call center experience (1 year medical office experience preferred)
• Excellent communication, customer service, organizational and interpersonal skills a must. Bilingual a plus.
• Must have a smiling personality, be reliable, and efficient

Job Type:

Full-time Pay:

$15.00

• $18.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Monday to

Friday Work Location:

In person