Team Lead, Customer Service HAZMAT Position Available In Broward, Florida

Team Lead, Customer Service HAZMAT Royal Caribbean Group – 4.2

Weston, FL Job Details Full-time Estimated:

$36.2K – $44.9K a year 1 day ago Qualifications Microsoft Word Microsoft Excel Management Bachelor of Science Basic math Supply chain English Mid-level 3 years Bachelor’s degree Warehouse experience Business Full Job Description Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group We are proud to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests The Royal Caribbean Group’s Global Supply Chain Team has an exciting career opportunity for a full time Team Lead Customer Service HAZMAT reporting to the Manager Transportation Operations This role will work in-person in

Weston Florida Position Summary:

This is a Customer Service team lead position responsible for answering inquiries from all internal Supply Chain departments and RCG Shipboard personnel Overseeing and providing direction to Supply Chain Warehouse operations for the receiving shipping and document requirements

Essential Duties and Responsibilities:

Responsible to ensure timely and accurate responses to inquiries from the Fleet and Supply Chain departments ie resolving receiving discrepancies unknown (quarantine) shipments shipping/loading details documentation issues daily researching and resolution of invoices in dispute Perform training and supervise outsourced team who oversee and handle daily customer service tasks
Instructs and provides information to suppliers warehouses and internal Supply Chain departments regarding documentation DOT requirements state and local requirements to ensure all regulations are adhered as well as provides data and coordination with the transportation department in handling steamship bookings loadings filing IMOs ensuring shipments are handled in a timely manner consistent with the MLS Performs assigned audit steps on the invoices in dispute (IIDs) Directs the issuing and production of operational metric reports and service issues to Senior Management Manages the warehouse and suppliers’ non-conformances by addressing with the Procurement Buyers/Commodity managers Performs other duties as requiredThis job description in no way states or implies that these are the only duties to be performed by the employee occupying this position Employees will be required to perform any other job-related duties assigned by their supervisor or management

Qualifications Knowledge and Skills:

3 – 5 years Supply Chain experience and or BS degree in Business Ad or related field Certified Completion of both Air and Sea Transport Regulations of Hazardous Materials Knowledge of warehouse scheduling and operations procedures Complete understanding of the Master Load Schedule Able to communicate to suppliers warehouse personnel SDS requirements and documentation correctness for the handling and shipping of Hazardous Materials Ability to navigate in several Microsoft Software Packages particularly Word and Excel Ability to work in a fast-paced environment as an ongoing and emergency basis Communicate verbally and orally in English Strong interpersonal skills and ability to communicate with all levels of employees and management Ability to write reports business correspondences and procedure manuals Ability to effectively present information and respond to questions from groups of managers suppliers and public Ability to perform basic mathematical applications for spreadsheet analysis Ability to work on various assignments simultaneously We know there’s a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We’ll hope to see you onboard soon! It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment #LI-MP1