Weekend Call Center Support Position Available In Broward, Florida

Weekend Call Center Support Clowns.com Inc – 3.0 Deerfield Beach, FL Job Details Part-time $19 – $23 an hour 16 hours ago Qualifications Live chat Phone communication Customer service Call center Client communication 11+ years English High school diploma or GED Bachelor’s degree Problem solving Phone etiquette Associate’s degree 2 years Communication skills Entry level Full Job Description Clowns.com has been in business for over 15+ years , with locations in New York and now Deerfield Beach Florida . We are rapidly growing and looking to build a team that will fuel our next stage of expansion. As an industry leader, our mission is dedicated to providing our clients with world-class entertainment experiences. We take immense pride in our unwavering commitment to excellence, constant innovation, and a cohesive spirit of teamwork. When you become a part of our team, you’ll be joining a company that not only values your contributions but also provides ample opportunities for your professional growth. Our brand recognition speaks volumes, and our resilience in turbulent economic times is a testament to our enduring success.

Please note:

Only candidates with previous call center or phone-based customer service experience will be considered for this position.

Weekends Only Job Responsibilities:

Respond to customer inquiries via live chat, email, and phone in a timely and professional manner. Resolve customer issues efficiently while maintaining a positive and empathetic attitude. Escalate complex issues to the appropriate departments when necessary. Maintain detailed and accurate records of customer interactions using internal systems. Follow up with customers to ensure their concerns have been resolved satisfactorily. Meet or exceed performance metrics related to response time, customer satisfaction, and issue resolution. Do administrative tasks as assigned

Job Requirements:

High school diploma or equivalent; associate or bachelor’s degree is a plus. Proven experience in a call center support role, preferably in a fast-paced environment. Strong phone etiquette, with a professional and courteous manner in all verbal interactions Excellent written and verbal communication skills. Strong problem-solving abilities and attention to detail. Ability to handle multiple chats and calls simultaneously without sacrificing quality. Comfortable using customer support software, CRM tools, and live chat platforms.

Job Type:

Part-time Pay:

$19.00 – $23.00 per hour

Shift:

Day shift Application Question(s): What CRM have you used before? Can you multitask between live support and phone calls? If yes, what percentage of your time do you dedicate to live support and phone calls? Describe a time when you turned an irate customer to a satisfy customer.

Work Location:

In person