CSR – Customer Service Representative Position Available In Charlotte, Florida
Tallo's Job Summary: Join American Leak Detection of Southwest as a Customer Service Representative in Punta Gorda, FL. Handle customer inquiries, provide product information, and maintain records. Previous call center experience preferred. Strong communication skills and ability to analyze situations quickly required. Full-time position with benefits, offering $17.78 - $18.30 per hour.
Job Description
CSR – Customer Service Representative American Leak Detection of Southwest
FL 23355
Janice Avenue, Punta Gorda, FL 33980 Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will be responsible for handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills. Duties Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information regarding products and services to assist clients effectively. Perform data entry tasks to maintain up-to-date customer records in our database. Analyze customer needs and provide tailored solutions to enhance their experience. Conduct outbound calling to follow up on customer feedback or resolve outstanding issues. Collaborate with team members to improve client services and streamline processes. Utilize computer systems to document interactions and track resolutions. Maintain a positive attitude while managing challenging situations with customers. Experience Previous experience in a call center or customer service environment is preferred. Strong communication skills in English, both verbal and written. Proficiency in data entry and ability to type efficiently while engaging with customers. Experience with client services or support roles is highly desirable. Ability to analyze situations quickly and provide effective solutions under pressure. Familiarity with computerized systems for tracking customer interactions is a plus. Join us as a Customer Service Representative where your contributions will make a difference in our clients’ experiences!
Job Type:
Full-time Pay:
$17.78 – $18.30 per hour Expected hours: 40 per week
Benefits:
401(k) 401(k) matching On-the-job training Paid time off
Shift:
Day shift Ability to
Commute:
Punta Gorda, FL 33980 (Required) Ability to
Relocate:
Punta Gorda, FL 33980: Relocate before starting work (Required)
Work Location:
In person
