Customer Service Representative Position Available In Charlotte, Florida

Customer Service Representative
Job Details 
Employer City of Punta Gorda Salary $36,441.60 – $58,344.00 Annually Location Punta Gorda, FL Job Type Full-Time Job Number 3900 Department Finance Division Billing and Collections Opening Date 05/20/2025

Description Normal Work Schedule:

Monday – Friday 8:00am to 4:30pm. Additional hours, including weekends and holidays may be required.

Position Summary:

An entry level customer service and clerical position that serves the public by responding to concerns expressed in person, via telephone, fax or written correspondence; and by accepting and processing utility payments. Example Of Duties

ESSENTIAL FUNCTIONS AND DUTIES

include the following. Other duties may be assigned as dictated by operational necessity. Respond to inquiries via phone, fax, e-mail and in person.
Verify property ownership thru county tax records, prepare adjustments, reverse payments and miscellaneous charges.
Identify accounts that have not been paid and process utility liens for non-payment accounts. Process non-payment water shut off notices.
Process change of owner paperwork. Process changes to account information. Scan paperwork to customer accounts. Sort & open mail, enter payments, stamp checks, add and balance receipts, enter EFT payments. Enter and process bank draft information.
Generate applications and work orders for new meter sets. Review exceptions listings, generate work orders and correct reads, if needed.
Process auto pay, including set up on accounts and file transfer to bank.
Perform cashier duties, including but not limited to, the acceptance of payments received via phone, fax, internet, drop box and in person. Scan historical and new work product documents.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to carry out each essential duty or responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities; education and/or experience; and, certificates or licenses required in order to fill the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. In lieu of certain requirements listed below, Employee may accrue or acquire certain specified time in service, specialized skills, and/or certifications, thereby qualifying for this position through the City’s career progression policy.

KNOWLEDGE / SKILLS / ABILITIES

• Working knowledge of the proper construction of English grammar and syntax.
• Working knowledge of various pieces of office equipment, including personal computer, copier, fax machine, 10-key calculator, multi-line telephone, etc.
• Knowledge of standard customer relations practices, including answering telephone calls, answering questions, etc.
• Skill in proof-reading documents and making appropriate corrections.
• Skill in the operation of various pieces of office equipment. Must be able to type 40-50 words per minute on an office personal computer with minimal errors.
• Ability to articulate clearly both orally and in writing in a professional manner.
• Ability to prioritize and arrange schedules.
• Ability to exercise sound judgment with average supervision and oversight.

Typical Qualifications

EDUCATION, EXPERIENCE, LICENSES AND CERTIFICATIONS

• Graduation from high school, or a GED from a properly accredited institution of learning.
• Two (2) years clerical experience in a reasonably fast-paced office environment.
• Any combination of education and experience which provides the requisite mental and communication skills.
• Notary Public or the ability to acquire a Notary Public’s certification desirable, but not required.
• Must possess a valid Florida driver’s license.

Supplemental Information Essential Physical Abilities:

Code:

Constant = 2/3 or more of the time Frequent = from 1/3 to 2/3 of the time Occasional = up to 1/3 of the time N/A = Not applicable Physical Skills Constant Frequent Occasional N/A Heavy lifting (45 lbs.. and over) X Moderate lifting (15 to 44 lbs.) X Light lifting (under 15 lbs.) X Heavy carrying (45 lbs. and over) X Moderate carrying (14 to 44 lbs.) X Light carrying (under 15 lbs.) X Reaching above shoulder X Use of fingers X Both hands required X Climbing (use of legs and arms) X Climbing (legs only) X Good near vision X Good distant vision X Both eyes required X Depth perception X Distinguishing basic colors X Distinguishing shades of colors X Good hearing (with or without hearing aid) X Straight pulling X Pulling hand over hand X Pushing X Walking X Standing X Crawling X Kneeling X Bending X Balancing X Stooping X Jumping X Running X Throwing X Driving (cars, small vans, pick-ups, etc.) X Driving & operating (heavy equip., trucks, etc.)

X Other X Environmental Conditions:

Code:

Constant = 2/3 or more of the time Frequent = from 1/3 to 2/3 of the time Occasional = up to 1/3 of the time N/A = Not applicable Environment Constant Frequent Occasional N/A Work Inside X Work Outside X In the Heat X In the Cold X In High Humidity X In Dampness or Chilliness X In Dry Conditions X In or with Noisy Conditions X In Darkness X In or with Dusty Conditions X With Silica, Asbestos, etc. X With Fumes or Gases X With Smoke or Flames X With Chemicals X With Solvents X With Grease or Oils X With Radiant Energy X With Electrical Energy On Slippery Surfaces X On Uneven Surfaces X In or With Moving Objects X In or With Ladders/Scaffolding X At Heights above

Ground Level X Below Ground Level X In Water X With Explosives X With Poor Ventilation X With Odors X With Unusual Fatigue Factors X Other Relevant Information:

X Disclaimers:

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Individuals who cannot perform some of the requirements because they pose health or safety risks to themselves or other employees may be excluded from this position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by this supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities or aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise.

EMERGENCY RESPONSE STATEMENT

Every City employee has emergency response responsibilities, though not every position will require routine assignments during an emergency event. All employees may be subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the employee’s official job description. Assignments in support of emergency operations may be extensive in nature, with little advance notice, and may require employees to relocate to emergency sites with physically and operationally challenging conditions. The City of Punta Gorda is an Equal Opportunity Employer. The City will not knowingly permit discrimination in hiring, promotion, or other conditions of employment with regard to race, color, religion, sex, age, disability, veteran status, marital status, ethnicity, pregnancy, sexual orientation, or national origin.

Disclaimer:

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, environmental conditions, or qualifications required of employees assigned to this job. Certain Service Members and Veterans, and the spouses and family members of such Service Members and Veterans, receive preference and priority, and that certain Service Members may be eligible to receive waivers for postsecondary educational requirements, and are encouraged to apply for the positions being filled. Employer
City of Punta Gorda http://www.cityofpuntagordafl.com
Address
326 W Marion Ave Punta Gorda, Florida, 33950