Service Advisor – Heavy Equipment Position Available In Columbia, Florida

Service Advisor – Heavy Equipment Quality Equipment & Parts, Inc. 4894 NW Us Highway 41, Lake City, FL 32055 Join Our Team – Where Customer Service Meets Equipment Expertise Are you organized, detail-oriented, and thrive in a customer-facing role? Quality Equipment & Parts, Inc. is looking for a Service Writer to join our service department. In this vital position, you’ll manage the full service process—from the initial customer call to final pick-up or delivery—ensuring a seamless, professional, and efficient experience for our customers.

What You’ll Do:

As the first point of contact for customers needing service, you’ll: Greet customers in person and by phone, collect equipment and contact details, and document all service concerns Schedule appointments and coordinate equipment drop-offs or pickups Create clear and accurate work orders for our technicians Communicate repair estimates, obtain approvals, and keep customers updated Finalize invoices, process payments, and ensure equipment is released only after proper documentation Confirm customer satisfaction at the end of every job

What We’re Looking For:

High school diploma or equivalent (technical or business coursework a plus) Customer service experience or service writer role Familiarity with equipment types like forestry or construction equipment is helpful Strong communication and organizational skills Ability to multitask in a fast-paced environment Proficiency in service management systems and office technology Professional, courteous, and dependable work ethic

Why Work With Us:

At Quality Equipment & Parts, we don’t just fix machines—we build lasting relationships. This is your opportunity to be a critical part of a team that values communication, efficiency, and customer satisfaction. You’ll work in a supportive environment where your contributions make a direct impact every day.

Working Conditions:

Primarily office-based within the service department Frequent communication with technicians and customers Occasional exposure to shop or yard areas for equipment verification Apply Today Be the reason customers choose to come back. Click Apply Now and join a team where quality isn’t just what we do— it’s in the name .

Job Type:

Full-time Pay:

$18.00 – $22.00 per hour Expected hours: 47 per week

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off

Shift:

Day shift

Work Days:

Monday to Friday No weekends

Work Location:

In person