Call Center Representative (Hybrid) Position Available In Dixie, Florida

Call Center Representative (Hybrid) 4.2 4.2 out of 5 stars Dixie, FL • Hybrid work JOB No legal experience? No problem! We provide on the job training!

Join our dynamic Customer Services team as a Call Center Representative! If you are passionate about providing excellent customer service and thrive in a fast-paced environment, we want you! This exciting opportunity is also remote work eligible on a Hybrid basis! To learn more about our robust Remote Work Program Click Here. A Call Center Representative plays an integral part of our court operations team by performing moderately complex to advanced clerical work in support of the Clerk of the Circuit Court & Comptroller operations functions. In this role, you will be responsible for answering calls relating to Jury Duty, court dates, cases involving traffic, felony and family law cases, as well as lawsuits. No legal experience is required – we provide comprehensive training to kick start your career journey with us!

This position is eligible for a two dollar per hour stipend which has already been added to the salary advertised. The two dollar per hour stipend will be awarded upon completion of one year of service in this role. The stipend will no longer apply should the employee transfer out of this position.

Why join our Clerk family? Because our Clerk family is our top priority!

Total Compensation packages include:

Generous paid time off and 17 paid holidays – yes you read that right! Superior health care plans with lower costs to youRetirement choices through the Florida Retirement System and deferred compensation plan Award-Winning Wellness Program that gives employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle Tuition ReimbursementQualifying employer for Public Service Loan ForgivenessAt the Clerk of the Circuit Court & Comptroller’s Office you can: Work with a purposeGive back to the communityBe part of a familyBuild your skillsPursue career advancement opportunitiesReach your professional and personal goals

EXAMPLE OF DUTIES

Answering incoming calls promptly and professionally. Providing accurate and timely information to the public.

Handling a high volume of calls while maintaining quality service.

Collaborating with team members to address complex issues.

Maintaining a positive and customer focused attitude.

SUPPLEMENTAL INFORMATION

Note:

Vacancy postings may be cancelled at any time based on business needs. Applicants who have applied will be notified of cancellations. Applicants who have applied will be notified of cancellations. Applicants with a disability who require accommodation within the application/interview process should direct a request in advance to human resources at careers@mypalmbeachclerk.com or 561 355 4172.The Clerk of the Circuit Court & Comptroller is an Equal Opportunity Employer and a Drug-Free Workplace. Depending on the position, candidates are subject to drug screening, a physical and a background check as a condition of employment. Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and that certain service members may be eligible to receive waivers for postsecondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Pursuant to Florida Statute 295, Section 09 (b) and (c), Veterans’ Preference promotion preference shall apply to a person who was a veteran when employed by the state or its political subdivision and who was recalled to extended active duty and shall apply only to a veteran’s first promotion after reinstatement or reemployment, without exception. The Clerk of the Circuit Court & Comptroller’s Officevalues the service veterans and their family members have given to our country and that the Clerk’s office supports the hiring of returning service members and military spouses. To claim preference, an applicant must complete and upload both the Veterans’ Preference Claim Form and required documentation prior to the position’s posted closing date. Hiring decisions are based on qualified candidates’ non-numerical assessments and numerical assessments, which include interviews. If an applicant claiming veterans’ preference for a vacant position is not selected, they may file a complaint with the Florida Department of Veterans’ Affairs (DVA), 11351 Ulmerton Road, Suite 311, Largo, FL 33708. If an applicant seeking veterans’ preference in employment in the state of Florida is not selected for the position and is so notified, they must file their complaint with the DVA within 60 calendar days from the date the applicant is notified.