Call Center Position Available In Duval, Florida
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Job Description
Remedy Staffing is Hiring Customer Experience Agents to work in a leading E-Commerce organization for Luxury Travel Accessories located on the Northside of Jacksonville.
Job Requirements:
2+ years of Call center experience 2+ years of Business to Business experience in a professional environment Excellent communication skills: Writing, Oral and Listening High Attention to detail Strong computer literacy and call center software experience:
CRM/E-commerce Software:
SAP experience is a plus Bilingual in Spanish and French is a plus.
Customer Experience Agent Job Essential Functions:
Support incoming consumers via multiple media channels (phone, email, chat, SMS, and social media). Assist consumers with topics such as (but not limited to): Brand, website, or product knowledge based on questions and complaints. Support e-commerce sales (only inbound consumers) by driving the close of consumer support into sales opportunities. Responsible for following compliance procedures (I.e., PII, CCPA, cash application, audit controls, data security, etc.) while supporting consumers. Monday – Friday 8:30am-4:30pm Starting at $19 per hour In person interviews will be held by invite only after reviewing your resume and application. Please send to keyona.rogers@remedywfs.com . #apply25
