Client Advocate Position Available In Duval, Florida

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world’s largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job DescriptionClient AdvocateLocations:

Jacksonville, FL | Hybrid |

Remote FLGet To Know The Team:

SS&C Advent, a leading provider of innovative software and services for the global investment management industry, is seeking a Client Advocate to join our industry leading Black Diamond Service Team. In this role, you will join a dynamic team as an integral part of the day-to-day process of supporting our clients using our Black Diamond Wealth Platform™ solution. Like what you read? Then you may be a perfect candidate to join the company ranked #1 on the list of Best Places to Work in Jacksonville.

Why You Will Love It Here!

Flexibility:

Hybrid Work Model & a Business Casual Dress Code, including jeans

Your Future:

401k

Matching Program, Professional Development Reimbursement Work/Life Balance:

Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Wellbeing:

Medical, Dental, Vision, Employee Assistance Program, Parental Leave Diversity & Inclusion:

Committed to Welcoming, Celebrating and Thriving on

Diversity Training:

Hands-On, Team-Customized, including

SS&C University Extra Perks:

Discounts on fitness clubs, travel and more!

What You Will Bring:

The ideal candidate should be highly motivated with excellent communication and analytical skills. Within this role, you will build and maintain strategic relationships with existing clients through effective communication in a proactive, consultative and professional manner.

You’re a self-starter who can establish priorities, meet deadlines, and work independently in a remote/hybrid environmentYou have proven work experience as a Customer Success Manager or similar roleYou have excellent communication skills, including presentations and written documentsYou are a strong problem solver and work cross-functionally to deliver results.

You quickly grasp new and complex topics and communicate them clearly.

What You Will Get To Do:

You will work directly with clients to help solve their problems and ensure their satisfaction. You will also work closely with other teammates to ensure customer questions and concerns are addressed in a timely manner. In doing this, you will be responsible for undertaking discovery and education activities that help clients troubleshoot our technology and financial industry based issues via phone, email, Salesforce, virtual meetings, and occasional in person scenarios.

Customer Value RealizationSpend time getting to know the client’s business model and individual system needsAct in a consultative manner by offering creative solutions, and proactively identifying opportunities where we can deliver even greater value for our customers through our platformPin point the root cause of problems, provide solutions, and own the relationship from start to finishAdoption and Client RetentionEducate and train clients on rapidly changing software systems to drive adoptionTroubleshoot platform specific and technology-based issues and work with internal teams to produce a resolutionBe a Black Diamond power user in order to provide the most relevant and creative platform solutionsEmotional Intelligence Have the ability to empathize and connect with clientsBe approachable and display a selfless attitude towards othersDon’t be afraid to ask the “why” and continue to learnBuild trust and transparency with your clients to strengthen the relationship they have to the businessCollaborationShow a strong desire to work with others to solve internal issues and client problemsCare about the success of teammates and help inspire and empower creative solutionsBe a great team player that steps up to help others, and sees the positive in any situationHave fun!

Celebrate with our Product & Development teams as they unveil updates to our platformGive back and get involved in the community by participating in various philanthropic opportunities and company eventsThank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers. #LI-AL1#LI-Hybrid#CA-ALUnless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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