Customer Satisfaction Specialist Position Available In Duval, Florida

Customer Satisfaction Specialist McLaren Industries – 1.0 Jacksonville, FL Job Details Full-time From $40,000 a year 1 day ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance 401(k) matching Qualifications Bilingual Marketing experience (1-2 years) Sales Phone communication Social media management Customer service Customer support experience (3-5 years) Salesforce English Mid-level Microsoft Office 3 years Sales experience (1-2 years) Bachelor’s degree Attention to detail Data entry experience (1-2 years) Data entry Customer support Construction Phone etiquette Social media management experience (1-2 years) 2 years Communication skills Marketing Full Job Description Company Overview McLaren Industries is a leading manufacturer of industrial rubber tracks, solid tires, over the tire tracks and attachments for compact equipment, proudly serving over 500,000 clients across North America. We’re known for our high-performance products and commitment to excellence — and that commitment doesn’t end after the sale. We’re growing fast and looking for a motivated, energetic, and people-focused Customer Satisfaction Representative to join our team. If you’re passionate about following up on great purchases with unforgettable customer experiences, we want to hear from you! Summary Join Our Team at McLaren Industries , where Post-Purchase Customer Experience Drives Our Success! Responsibilities As our Customer Satisfaction Representative, you’ll be the voice of McLaren after the sale — reaching out, gathering feedback, solving problems, and making our clients feel supported and valued.

Your mission:

turn every transaction into a lasting relationship. Reach out to recent buyers daily via phone, text, and email to check in and gather feedback Monitor recorded client interactions to ensure high service standards Help clients share their positive experiences through reviews and brand engagement Send branded gifts to clients to reinforce loyalty and appreciation Use empathy and insight to strengthen our customer relationships and brand reputation Resolve any post-sale issues quickly and professionally Maintain accurate customer records using our CRM and software tools Collaborate with internal teams to improve service delivery and customer experience Provide daily reports on performance, outreach, and customer sentiment Requirements 2+ years in a customer-facing or service-focused role Strong communication skills — you’re personable, persuasive, and professional Tech-savvy with proficiency in Microsoft Office and CRM tools Detail-oriented, results-driven, and able to multitask with ease A proactive mindset with the ability to solve problems on the fly Comfortable reaching out to clients over the phone and via email/text Experience in sales, marketing, construction, agriculture, or equipment industries is a bonus Bilingual? Even better! Why You’ll Love Working Here Be part of a fast-growing, respected brand in an essential industry Make a direct impact on customer satisfaction and brand loyalty Collaborate with a passionate, close-knit team that values your voice Opportunities for growth in sales, marketing, or leadership Competitive compensation and benefits Casual, supportive culture with a results-driven mindset Ready to Make a Difference? If you’re driven, friendly, and ready to take your customer service career to the next level, apply now and become a key player in the McLaren Industries success story.

Job Type:

Full-time Pay:

From $40,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Shift:

Day shift

Work Location:

In person