Customer Service Rep | Deerwood Park | Days Position Available In Duval, Florida
Tallo's Job Summary: Customer Service Rep position at Deerwood Park, offered by UF Health in Jacksonville, FL. This full-time role requires a high school diploma or GED, with duties including patient care, data entry, and providing excellent customer service. Responsibilities involve maintaining medical records, scheduling appointments, and liaising between patients and healthcare staff. Two years of data entry experience and one year of clerical/customer service experience preferred.
Job Description
Customer Service Rep | Deerwood Park | Days UF Health – 3.8 Jacksonville, FL Job Details Full-time 8 hours ago Qualifications Customer service High school diploma or GED Patient care Data entry Computer skills Entry level
Full Job Description Overview:
Job Duties Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.
Responsibilities:
Essential Functions Prepares and maintains all clerical aspects of the medical records through established guidelines. Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned. Maintains patient scheduling functions, and sets patient appointments through established guidelines. Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations. Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record. Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department. Provides excellent customer service for patients/families/representatives and other members of the treatment team. Participates as an active care team member in the coordination of patient care.
Qualifications:
Experience Requirements 2 year Data Entry preferred 1 years Clerical/customer service experience -ideally in a health care related industry preferred Third party payors and computer experience for in putting data and reviewing patient demographic material Education Requirements High School Diploma or GED required UFJPI is an Equal Opportunity Employer and Drug Free Workplace
