Customer Support Coordinator Position Available In Duval, Florida

Customer Support Coordinator Commercial Fire – 1.0 Jacksonville, FL Job Details Full-time $15 an hour 15 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Referral program Qualifications Microsoft Excel Microsoft Outlook Customer service English Mid-level Microsoft Office Average typing speed (60-80 WPM) High school diploma or GED Data entry Organizational skills Computer skills Typing 2 years Communication skills Time management Full Job Description Job description Commercial Fire is looking for a talented Customer Service Specialist to join our team. We are a nationwide provider of fire protection and life safety services, that partners with technicians across the United States to provide our customers with reliable and outstanding customer service.

Duties and Responsibilities:

Provide work order follow-up with affiliates in a region. Work with affiliates & customers following up via phone and email to obtain scheduled dates, update records, obtain information and obtain the required paperwork. Support the Account Managers with requested information from the Affiliate partners and/or support the Account Manager with customer-related service requests/communication as needed. Contact each affiliate in the designated region weekly and build relationships. Candidates should be prepared to handle very heavy email traffic utilizing Outlook & tools such as folders, rules, etc. Requirements & Qualifications Strong communication skills (verbal and written) Strong time management and organizational skills High School Diploma or GED Equivalent Ability to work well with others in a teamwork atmosphere Strong computer skills Proficient in Excel. Microsoft Office Applications Typing (WPM 40) Must be organized & have the ability to work well under pressure to meet deadlines.

Job Type:

Full-time Pay:

$15.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance

Shift:

8 hour shift

Experience:

Microsoft Excel:

2 years (Required)

Microsoft Office:

2 years (Required)

Typing:

2 years (Required) Organizational skills: 2 years (Required) Ability to

Commute:

Jacksonville, FL 32246 (Required)

Work Location:

Hybrid remote in Jacksonville, FL 32246