Experienced Call Center Agent (Multichannel Support) Position Available In Duval, Florida

⚐ ⚑ ⚑ Experienced Call Center Agent (Multichannel Support) (Jacksonville, fl) Aria Staffing compensation: $17

• 20 employment type: experience level: entry level job title: Experienced Call Center Agent relocation assistance available We are seeking highly experienced Call Center Agents who thrive in fast-paced, high-volume environments.

You’ll be the first point of contact for our customers, providing top-notch support via live chat, email, and phone. If you have a proven track record of handling complex inquiries across multiple platforms—and doing it with professionalism, empathy, and efficiency—we want to hear from you.

Note:

Recent experience in a call center or customer service role is required.

Responsibilities:

• Handle a high volume of customer inquiries across live chat, email, and phone with accuracy and urgency
• Troubleshoot and resolve issues promptly while maintaining a positive customer experience
• Document interactions clearly and concisely in internal systems
• Navigate between multiple systems and tools efficiently
• Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction

Qualifications:

• 2+ years of recent experience in a high-volume call center or customer support environment
• Proficiency in multichannel tools such as Zendesk, Intercom, Salesforce, or similar platforms
• Strong written and verbal communication skills
• Ability to multitask and prioritize in a hectic, fast-moving setting
• Bilingual (English + [Spanish/French/Other]) a strong plus
• Tech-savvy and comfortable working with cloud-based systems and CRM software
• Availability for shift work, weekends, or holidays as required

What We Offer:

• Comprehensive training and ongoing support
• Opportunities for growth and internal advancement
• A dynamic and supportive team environment How to

Apply:

To be considered, candidates must submit their updated resume to: ???? Noelia@ariastaffing.com Call or text Aria staffing for more information! 904-865-8994 Principals only. Recruiters, please don’t contact this job poster.

post id:

7860466502 ♥ [ ]