MSR (JAX) – 06/09 Position Available In Duval, Florida

Job Title:

MSR (JAX) – 06/09 Job Description Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven, and structured contact center operation. Provide information regarding products and services, demonstrating knowledge, active listening, adaptability to multiple systems, and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and/or other accounts. Advise members of other products and services that may fit their needs, providing opportunities for positive member interaction. Responsibilities Respond to inquiries and requests from members and other individuals. Provide information regarding products and services. Demonstrate knowledge, active listening, adaptability to multiple systems, and engagement methods. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and/or other accounts. Advise members of other products and services that may fit their needs. Ensure optimal member experience and customer service. Essential Skills Customer service Data entry Inbound and outbound calls Call center experience Policy compliance High volume calls Ability to work in a very structured environment Additional Skills & Qualifications Experience in a call center, administrative, secretary/receptionist, banking/mortgage, professional environment or high volume retail environment. Why Work Here? Join the largest credit union in the world, serving the financial needs of our military and their families worldwide. With over 343 branches worldwide, you will be part of a global team. Enjoy a structured yet flexible work environment that emphasizes work-life balance and provides opportunities for professional growth. Work Environment These are remote opportunities. Candidates must live within 60 miles of Jacksonville, FL to be considered. The Contact Center is open 24/7/365 to be available for our members around the world any time they need us. We believe in work-life balance and want you to accept a shift you can work within reasonable flexibility on your part and without significant negative impact on your personal or family life. Scheduled events such as breaks and meals are to be taken when scheduled. Most shifts are flexible, meaning your scheduled start time and end time can vary within a one-hour window. Your hours of availability during the day must be 9.5 hours to account for this variation. You will be taking back-to-back phone calls for the majority of your shift and could be scheduled to take calls for as long as four hours before your next break. Job Type & Location This is a Contract to Hire position based out of Jacksonville, Florida.