Remote Member Service Representative At TEKsystems Position Available In Duval, Florida

Remote Member Service Representative at

TEKsystems Pay:

$19.50 per hour

Location:

Within 60-mile radius of Jacksonville, Florida, 32246

Employment Type:

Contract to

Hire Start Date:

June 9

About Us:

Join TEKsystems , a leader in the technology staffing and services industry, as we support the largest credit union in the world. We are dedicated to serving the financial needs of our military and their families worldwide, with over 343 branches globally.

Position Overview:

We are seeking a dedicated and enthusiastic Remote Member Service Representative to join our high-volume contact center. In this role, you will respond to inquiries and requests from members and other individuals, providing exceptional customer service in a structured environment. Top Skills –

Must Haves:

Customer Service Data Entry Inbound and Outbound Calls Call Center Experience Secondary Skills – Nice to

Haves:

Experience in administrative roles, banking/mortgage, or high-volume retail environments

Key Responsibilities:

Respond to member inquiries and requests in a timely and professional manner. Provide information regarding the client’s products and services, demonstrating knowledge and active listening skills. Perform transactions related to savings, checking, consumer loans, credit cards, IRAs, and other accounts. Advise members on additional products and services that may meet their needs, fostering positive member interactions. Adapt to multiple systems and engagement methods to ensure an optimal member experience.

Additional Skills & Qualifications:

Experience in a call center, administrative, or professional environment is preferred. Ability to handle high-volume calls while maintaining policy compliance. Strong communication and interpersonal skills. Employee Value Proposition (EVP): Work for the largest credit union in the world. Contribute to serving the financial needs of military families globally. Enjoy a flexible work environment that promotes work-life balance.

Work Environment:

This is a remote opportunity; candidates must reside within 60 miles of Jacksonville, FL, to be considered. The contact center operates 24/7/365, ensuring availability for our members at all times. Scheduled events such as breaks and meals are to be taken as scheduled. Most shifts are flexible, allowing for a one-hour variation in start and end times. You will be taking back-to-back phone calls for the majority of your shift, with potential for up to four hours of calls before a break. How to

Apply:

If you are passionate about providing excellent customer service and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity. Join us in making a difference for our members! TEKsystems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees!