REMOTE Tier 1 Customer Support Position Available In Duval, Florida
Tallo's Job Summary:
Job Description
REMOTE TIER 1 CUSTOMER SUPPORT
- Must have previous technical help desk style experience to be considered or recent technical certificate
- Monday-Friday 9am-6pm EST 100% remote
- equipment provided Start date: July 7th
End Date:
October 3rd
Description:
Will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues Will handle roughly 30-50 inbound calls a day. The CSR is responsible for responding to a high volume of inquiries about the company’s products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their platforms. The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from Family, students and Occasional calls from teachers who are with students troubleshooting platform and/or login issues. Additional Skills & Qualifications Strong knowledge/experience with hardware troubleshooting (our customers primarily use HP laptops)
- Performance issues
- Mic/Camera issues/settings
- Peripherals (mouse/keyboard, monitors etc.) Strong knowledge/experience with Active Directory
- Password Reset Experience with working remotely (work from home)
- Must have a quiet place in the house/apartment
- High Speed internet
