Abeka Offline Agent Position Available In Escambia, Florida

Salary Not Available Abeka Offline Agent
Pensacola Christian College

Location:

Pensacola, FL – 32503
Positions available: 1
Job #:

R0001690

Source:

Pensacola Christian College

Posted:

4/18/2025

Web Site:

www.pcci.edu

Job Type:

Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window.
Dedicated to Excellence, Committed to Service Abeka Offline Agent The Offline Agent is responsible for communication with customers and collaboration with supervisors, other staff, and student employees. The Agent assists with various office projects. Assist Customers
Communicate effectively with Abeka customers regarding shipment, billing, and damages. Communicate with other departments to meet the customer’s needs. Assist Other Departments
Work with and assist others including supervisors, co-workers, and employees of other departments. Assist with special projects in conjunction with other departments as assigned. Increase Job Knowledge
Know and understand all policies, procedures, and processes of the Customer Service Department. Be familiar with each department of the Abeka Office. Recommend Improvements
Suggest improvements to the procedures and processes of customer service. FLSA Status – Scanning (Non-exempt) Additional Information Help for Additional Information. Opens a new window. Additional Information Help for Additional Information. Opens a new window.

Education Required Education:

HS Preferred Education:

AS, BA, BS

Work Experience Required Experience:

1+ years in customer service

Preferred Experience:

1+ years in a call center Physical Requirements and Skills Microsoft Office, Written and Verbal Communications (Inactive)

• Mission and Purpose -Understands and implements the mission and purpose of the ministry within their workplace.
• Character -Is authentic, fair, and honest in all interactions; shows integrity and humility; keeps confidences.
• Ownership -Performs work efficiently and accurately; needs minimal supervision; accepts coaching and guidance.
• Initiative -Shows interest and takes action without being prompted; is motivated and resourceful in achieving results.
• Flexibility -Is open to change and new information; adapts behavior and work methods in response to work needs.
• Learning -Masters new technical and business knowledge; constantly seeks self-improvement by increasing skills and abilities.
• Team Work -Gets along well with others; actively participates on the team by sharing responsibilities and ideas.
• Competence -Has the skills and experience required to do the job; keeps up to date on knowledge, skills, and abilities.
• Customer Experience -Delivers great customer experiences; listens well; provides friendly and helpful assistance.
• Attendance -Reports to work on time as scheduled.
• Professionalism -Dresses appropriately for work; conducts themselves in a courte
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