Customer Advocate Position Available In Escambia, Florida

Salary Not Available
Position range in Florida $34k – $45k Per Year Customer Advocate
Safelite Group, Inc.

Occupation:

Customer Service Representatives

Location:

Pensacola, FL – 32534
Positions available: 1
Job #: JR55397

Source:

Safelite Group, Inc.

Posted:

4/28/2025

Web Site:

www.safelite.com

Job Type:

Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window.
The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction. What You’ll Get

• A benefits package valued at more than $10k
• . This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you’ll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com. What You’ll Do
• Welcome in-shop customers and resolve customer concerns quickly and efficiently — without breaking a sweat — often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned. Additional Information Help for Additional Information. Opens a new window. Additional Information Help for Additional Information. Opens a new window.
  What You’ll Need
• High School Diploma/GED/Equivalent required.

Experience:

1-3 years telephone operations or business administration experience required.

• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

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LI-RECRUITERTAG

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Internal Associates:

Already a member of the Safelite team? Apply through your Workday account by searching ‘Find Open Jobs’.

Diversity:

Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers. Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment. This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group Help for Employer Information. Opens a new window.