Employee Shared Services Advisor Position Available In Escambia, Florida

A Fortune Top 50 financial services company is seeking a highly motivated Employee Services Advisor for our client in Pensacola, FL.

Responsibilities:

Provide guidance and support across various shared services functions to optimize operations and resolve employee inquiries Answering phone calls/making phone calls- providing employees with information and guidance Handling cases that are submitted by employees with sometimes complex information and guidance Reviewing and updating separations in Oracle-HCM Working closely with vendor, other contractors, and advisors that are processing disability payments

Qualifications:

2+ years of experience in a Shared Services, HR Operations, or Employee Support role Solid understanding of Shared Services models and service delivery best practices. Experience working with HR systems such as Oracle HCM or similar platforms. Knowledge of disability claim processes and general compliance/regulatory standards related to employee leave Proven ability to handle sensitive employee inquiries with professionalism, discretion, and accuracy Excellent verbal and written communication skills, with a customer-focused approach Strong problem-solving and case management skills, with the ability to interpret and relay complex information clearly Comfortable managing inbound and outbound calls to provide timely support and guidance to employees Ability to collaborate effectively with third-party vendors, internal teams, and other stakeholders Detail-oriented with strong organizational and follow-up skills