Hybrid Customer Service Position Available In Escambia, Florida
Tallo's Job Summary: Hybrid Customer Service position involves responding to inquiries and requests in a high-volume contact center operation, offering information on products and services, conducting transactions, and advising members on suitable products and services. This role requires active listening, system adaptability, and engagement methods to enhance customer experience.
Job Description
Description To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding Client’s products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.
