Member Service Representative Position Available In Escambia, Florida
Tallo's Job Summary: Member Service Representative (MSR) position available at the largest credit union in the world, serving military personnel and their families globally. Responsibilities include responding to member inquiries, providing information on products and services, and conducting various transactions. Ideal candidates possess customer service skills, call center experience, and policy compliance knowledge. This Contract to Hire role is located in Pensacola, Florida.
Job Description
Job Title:
Member Service Representative (MSR) Job Description Respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven, and structured contact center operation. Provide information regarding products and services demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. Advise members on other products and services that may fit their needs and provide opportunities for positive member interaction. Responsibilities Respond to inquiries and requests from members and other individuals. Provide information regarding products and services. Demonstrate knowledge, active listening, and engagement methods. Perform transactions for savings, checking, consumer loans, credit cards, IRAs, and other accounts. Advise members on other products and services that may fit their needs. Ensure optimal member experience and customer service. Essential Skills Customer service Data entry Inbound and outbound calls Call center experience Policy compliance Ability to handle high volume calls Adaptability in a structured environment Additional Skills & Qualifications Experience in call center, administrative, secretary/receptionist, banking/mortgage, professional environment, or high volume retail environment Why Work Here? Join the largest credit union in the world, serving the financial needs of our military and their families worldwide. With over 343 branches globally, we offer a unique opportunity to make a positive impact. Our busy high volume Contact Center ensures a dynamic work environment with meaningful member interactions. Work Environment The Contact Center is open 24/7/365 to be available for our members around the world any time they need us. We believe in work-life balance and want you to accept a shift you can work within reasonable flexibility on your part and without significant negative impact on your personal or family life. Scheduled events such as breaks and meals are to be taken when scheduled. Most shifts are flexible which means that your scheduled start time and end time can vary within a one hour window. Your hours of availability during the day must be 9.5 hours to account for the one hour variation in your start and end time. You will be taking back to back phone calls for the majority of your shift and could be scheduled to take calls for as long as four hours before your next break. Job Type & Location This is a Contract to Hire position based out of Pensacola, Florida.
