Member Service Representative (Fraud Department) Position Available In Escambia, Florida

Join Our Team as a Member Service Representative in the Fraud Department!

Location:

Pensacola, FL Set-Up:

Hybrid (after training)

Pay Rate:

$17.50/hour Are you ready to make a meaningful impact? We’re looking for compassionate and dependable individuals to join our Fraud Department as Member Service Representatives (MSRs) . In this role, you’ll be the reassuring voice our members need when they face fraud concerns on their accounts.

Why You’ll Love This Role:

Make a

Difference:

Help members navigate through challenging situations with empathy and professionalism. Your support will provide them with the reassurance they need.

Dynamic Work Environment:

Engage in back-to-back inbound calls while utilizing multiple programs and monitors to resolve issues efficiently.

Career Growth:

There are opportunities for conversion to a full-time employee based on performance, dependability, and business needs. Your journey with us could be just beginning !

What You’ll Do:

Handle high-volume calls from members experiencing fraud issues. Provide empathetic support and quick resolutions to their concerns. Collaborate with a team of dedicated professionals in a structured environment.

Training Expectations:

Comprehensive training for 6 weeks of training including classroom and on-the-job training. Participate in a supportive learning environment with trainers and mentors. After the classroom type of training, you’ll enter nesting period to refine your skills before taking calls independently.

Schedule & Shift Expectations:

Our Contact Center operates 24/7/365, offering a variety of shift options. Expect to work one weekend day and some holidays, with a rotating day off during the week. Your schedule will be available two weeks in advance, allowing for flexibility within a structured framework.

What We’re Looking For:

Strong customer service skills and experience in a call center or high-volume environment. Dependability and a commitment to resolving member concerns with tact and professionalism. A willingness to learn and adapt in a fast-paced setting. Why Join? Join the largest credit union in the world, serving the financial needs of military members and their families globally. Be part of a team that values employee growth and offers a supportive work culture. Enjoy the benefits of a hybrid work setup after training, allowing for a balanced work-life experience. Ready to Make an Impact? If you’re passionate about helping others and ready to take on a rewarding challenge, we want to hear from you! Apply today to become a Member Service Representative in our Fraud Department and start your journey with us. Your Future Awaits – Join Us Today!