Service Advisor Position Available In Escambia, Florida

Salary Confidential
Position range in Pensacola-Ferry Pass-Brent, FL Metropolitan Statistical Area $16.92 – $20.52 Per hour Service Advisor
Thompson Tractor Company

Occupation:

Customer Service Representatives

Location:

Pensacola, FL – 32534
Positions available: 1
Job #: 12486481

Source:

Employ Florida

Posted:

5/16/2025

Updated:

5/19/2025

Expires:

7/15/2025

Web Site:

Employ Florida
Onsite /

Remote:

Work onsite all of the time

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window.
Veteran Friendly Work Onsite
Full Time Education
High School Diploma or Equivalent Experience
12 Month(s) DL
Required Schedule
Full Time Job Type
Regular Duration
Permanent Employment
Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window.
Thompson Tractor is hiring a Service Advisor for their Pensacola location at 2670 West Nine Mile Road The Service Advisor ( Salary position) is responsible for supporting all branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified. Essential Responsibilities & Expectations Handle incoming phone calls to the branch
Produce quotations and estimates
Take and deliver messages to branch personnel
Effectively communicate with Service Department Personnel to address customer needs
Assign jobs to Shop Technicians & Dispatch Field Service Technicians
Open and properly segment Work Orders applying correct codes and tax information
Handle closing of Work Orders in a timely fashion
Adjust Service Technician time when necessary
Obtain Purchase Orders from customers as required
Responsible for charging his/her time to work orders Experience Required Experience working as a Service Technician. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. Education Required High School or Equivalent or better Skills Required Microsoft Office
Computer
Mechanical
Customer Service
Technical
Verbal Communication
Troubleshooting
Decision Making
Time Management
Written Communication Employer is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. “This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.” Help for Employer Information. Opens a new window.