Bilingual Customer Service Specialist Position Available In Gadsden, Florida

Between $36k and
$38k
Per Year
DOE (Depends on Experience)
Position range in Tallahassee, FL Metropolitan Statistical Area $34k

• $43k Per Year Bilingual Customer Service Specialist
  Early Learning Coalition of the Big Bend Region

Occupation:

Customer Service Representatives

Location:

Quincy, FL

• 32351
  Positions available: 1
  Job #: 12484047

Source:

Employ Florida

Posted:

5/1/2025

Updated:

5/2/2025

Expires:

6/30/2025

Web Site:

Employ Florida
Onsite /

Remote:

Work onsite all of the time

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Other, see job description Shift Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window.
Older Worker Friendly Work Onsite
Full Time Education
High School Diploma or Equivalent Experience
12 Month(s) Language
Spanish, Well Schedule
Full Time Job Type
Regular Duration
Permanent Employment
Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window. What You Will Do (Summary):

• Maintain working knowledge of and adherence to all applicable rules, regulations, and ELC policies, procedures, and practices.
• Provide comprehensive CCR&R to customers when needed and requested
• Work with other ELC service centers, departments, and other agencies to ensure a coordinated approach to customer service and to the ELC’s mission
•  Ensure parent resource equipment is in optimal working order and timely report problems to the Helpdesk
•  Manage the reception area and provide effective telephone and in-person communication to maintain a professional image, handle customer flow and create a positive first impression of the ELC
•  Maintain a clean and welcoming environment for families
• Maintain an attractive and interactive play area and current CCR&R materials that are readily accessible
•  Receive and respond to customer inquiries and forward to colleagues as needed
•  Answer customer inquiries and assist customers timely and correctly with applying for the School Readiness (SR), Voluntary Prekindergarten (VPK), and Child Care Resource and Referral (CCR&R) programs
•  Provide technical assistance to customers working in the Family Portal
•  Perform clerical duties accurately and timely
•  Track customer traffic for in-person, phone, and internet inquires
•  Maintain and document the distribution of word garden books
•  Participate in a minimum of two ELC Outreach activities and/or events within the fiscal year
•  Report suspected fraud (internal and/or external) via ELC-established Fraud Reporting Procedure
•  Participate as directed in all ELC quality improvement efforts to achieve optimum organizational performance
•  Contact a manager immediately in the event an allegation of abuse, neglect, or exploitation is received
•  Perform other job duties as assigned

About Us:

The Early Learning Coalition of the Big Bend Region, Inc. (ELC) is a local non-profit organization with an annual budget of $30 million. Our mission is to provide leadership and advocacy to build a community where all children are prepared for success in school. We are guided by our core values: Positive Attitude

• We approach challenges with optimism and enthusiasm. Accountability
• We take responsibility for our actions and commitments. Respect
• We foster an inclusive and supportive environment for all. Teamwork
• We collaborate to achieve our shared goals.

Join us in making a lasting impact on the lives of children and families in our community!

Position:

Full-time Salary Range:

$36,000

• $38,000

Benefits:

This is a full-time position that includes the following benefits: health insurance, dental, vision, flexible paid time off, retirement savings plan (401K) and loan forgiveness eligible employer, etc.

Important:

ELC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status. ELC is committed to building a diverse team that reflects a variety of backgrounds, perspectives, and skills. Applicants may undergo a skills assessment. Help for Employer Information. Opens a new window.