After-Hours Dispatcher/Customer Service Position Available In Hillsborough, Florida
Tallo's Job Summary: The After-Hours Dispatcher/Customer Service role at SSI Services in Tampa, FL is a full-time position offering $20-23 per hour. Responsibilities include receiving customer calls & emails, scheduling services, maintaining databases, and preparing invoices. Qualifications include customer service, map reading, HVAC knowledge, and 2 years of experience. Benefits include health insurance, 401(k), and work from home options.
Job Description
After-Hours Dispatcher/Customer Service SSI Services – 3.3 Tampa, FL Job Details Full-time $20 – $23 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Work from home Vision insurance 401(k) matching Life insurance Retirement plan Qualifications Customer service Logistics Mid-level Map reading High school diploma or GED Dispatching Analysis skills Project management HVAC Computer skills Typing Phone etiquette 2 years Full Job Description The After-Hours Dispatcher will receive incoming customer calls & emails, scheduling service as needed. The candidate will maintain customer database with current information. This position will require clear and concise communications with department managers, employees and company customers, including keeping customers current as to company schedule and requested lead-times. Prepare service invoices and timecards for processing.
Required Qualifications:
Advanced customer service skills. Ability to multi-task Organized Geographical knowledge of service area or map reading skills Knowledge of HVAC industry is preferred but not required Computer skills and able to type 40 words a minute High school diploma or general education degree (GED) Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
Daily Duties:
Take incoming customer calls and coordinate all service calls as needed Maintain the dispatch board / schedule Contact customers with a “Parts Pending” status as parts are received for scheduling Update customer database Complete customer invoices Compare time cards to GPS Report Other duties as assigned
Schedule:
After initial training, the schedule for this position is as follows: one week day in office per week (flexible) plus Friday Evening work from home Saturday work from home Sunday work from home
Job Type:
Full-time Pay:
$20.00 – $23.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Retirement plan Vision insurance
Schedule:
8 hour shift
Work Location:
Hybrid remote in Tampa, FL 33619
