Bilingual Call Center Financial Representative Position Available In Hillsborough, Florida

Bilingual Call Center Financial Representative
6536 E Hillsborough Ave, Tampa, Florida, US, 33610
Call Center
5941
04/18/2025
Job Description
Overview
5 positions available!

Compensation:

$20.00 hourly Start date: May 12th, 2025

Position Type:

Full Time Training Schedule:

Monday through Friday 8:00 AM

• 5:00 PM

Member Care Center Hours of Operation:

Monday through Friday 7:00 AM

• 8:00 PM & Saturday 8:00 AM
• 1:00 PM various shifts are available within the hours of operation
• Hybrid option available after 3-6 months of satisfactory performance
• The Call Center Financial Representative is a key contributor to the outstanding service provided to Suncoast Credit Union members.

This role upholds a high level of member satisfaction by providing prompt, accurate, efficient, and professional service, with the utmost concern for confidentiality, security, and privacy of member data. An ideal candidate is a self-motivated individual who thrives in a fast-paced environment with the ability to adapt quickly and manage multiple tasks.
Responsibilities
Handle a high volume of inbound telephone inquiries
Process a variety of financial transactions for members, such as withdrawals, posting loan payments, and transfers between accounts
Inform members and prospective members about products and services offered by Suncoast Credit Union
Demonstrate patience in all customer interactions, maintaining a pleasant tone and manner
Determine membership eligibility
Research and resolve member concerns
Perform account maintenance, data entry, and account corrections
Maintain an awareness of calls waiting
Implement phone center and member service requirements established by management
Attend educational events to increase professional knowledge
Complete annual BSA/AML compliance training and understands employee’s role in maintaining an effective BSA/AML compliance program
Complete FACT Act Red Flag training
Qualifications
High school diploma or equivalent
Bilingual preferred
Previous experience with a financial institution, call center, or customer service role preferred
Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
Accurate, detail-oriented, and organized with task management
Ability to analyze and resolve difficult and complex problems Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
Ability to communicate information requiring explanation or interpretation
Ability to work independently and in a team-oriented environment
Ability to manage fluctuating shifts with early morning or evening hours
Skills AI & Machine Learning Customer Service Data Science Benefits

Financial Well-Being:

Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts

Wellness:

Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage

Work-Life Balance:

11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO

Community Involvement:

Paid Volunteer Hours

Growth:

Degree Assistance up to $5,000 per year
For more information, including additional benefits, please visit our benefits website at Company Overview
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #

LOVEWORK!

Employees flourish in an inclusive culture celebrating growth and prioritizing the community.