Bilingual Intake Specialist Position Available In Hillsborough, Florida

Bilingual Intake Specialist 3.8 3.8 out of 5 stars Tampa, FL 33625 We are partnering with a local immigration law firm that is looking to hire an Bilingual Intake Specialist! Bilingual Intake Specialist (English/Spanish) Temp-to-hire Tampa, FL 33625

Pay:

$20.00/

HR Schedule:

Monday-Friday 8:00 AM-5:00

PM Responsibilities:

Answer and manage a high volume of incoming calls professionally and efficiently. Take detailed messages and ensure they reach the appropriate legal team member. Conduct intake for potential new clients, gathering essential information for consultations. Follow up on missed calls and voicemails to ensure no inquiry goes unanswered. Assist legal assistants in problem-solving and client communications as needed. Maintain organized call logs and records to track client inquiries. Provide exceptional customer service, ensuring a positive experience for all callers. Work closely with the legal team to streamline client communications.

Requirements:

Native Spanish speaker with fluent English communication skills (both written and oral). Minimum 1 year of experience in a receptionist, call center, or similar administrative role preferred. Excellent phone etiquette and ability to handle difficult conversations with professionalism and patience. Strong organizational and multitasking skills to manage high call volume effectively. Proficiency in Gmail, Microsoft Office, and phone systems. Ability to work independently while collaborating with a legal team. High integrity, reliability, and a commitment to long-term employment with our firm. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.