Client Services Consultant II – SBS Position Available In Hillsborough, Florida
Tallo's Job Summary: The Client Services Consultant II - SBS role at MetLife involves implementing, administrating, and providing customer service for group insurance policies. Responsibilities include coordinating policy implementation, plan changes, billing inquiries, and acting as a liaison between clients and internal teams. The ideal candidate will have 2-3+ years of experience, excellent communication skills, and the ability to work collaboratively in a team environment.
Job Description
Role Value Proposition:
Position is responsible for providing implementation, administrative and customer service to group policyholders (employers), brokers, sales and vendors on policies that have 2 to 99 employees under a new end to end platform.
Key Responsibilities:
- Coordinates and executes the implementation of Group Insurance Policies
- Coordinates and executes plan change requests and policy amendments
- Coordinates and executes billing inquiries and policy related inquiries
- Executes business testing scripts when new system capabilities are delivered
- Assists with premium reconciliations
- Acts as liaison between client and internal MetLife areas
- Comprehends and communicates the provisions of MetLife Core Products (Life, Dental, Disability and Vision) and Voluntary Products (Critical Illness, Accident, Hospital and Legal)
- Ability to handle high transaction volumes on a daily basis
- Assist with escalated inquiries
Essential Business Experience and Technical Skills:
- 2-3+ years of experience
- Ability to communicate clearly, timely and professionally both verbally and in writing
- Ability to provide excellent customer service and relationship management
- Ability to work in a team environment and assist other areas when needed
- Participate in testing of new capabilities
- Ability to perform multiple tasks, set schedules and prioritize to meet both internal and external deadlines
- Proficient in Microsoft Office software (Excel, Word, PowerPoint)
- AAS or BS preferredEqual Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.
com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.
