CSR – QRS Position Available In Hillsborough, Florida

Quality Carriers, Inc. (QC), headquartered in Tampa, FL, is North America’s largest bulk liquid chemical carrier. Through a network of more than 100 terminals and facilities, we transport a broad range of chemical products and provide our customers with value-added transportation services. Quality Repair Solutions (QRS Shops), a fully-owned division of Quality Carriers, Inc., specializes in comprehensive tractor and trailer maintenance. Most of our 60+ Repair and Maintenance shops are R Stamp Certified and we provide many opportunities for growth across locations and within our shops. We look forward to knowledgeable and ambitious people to join our team! Duties/Responsibilities The Customer Service Representative is responsible for delivering exceptional service and operational support across our QRS network of repair facilities, aligned to a specific customer base and/or geographic region. This is a hybrid role that combines customer-facing communication with operational support. In this role you will handle day-to-day service updates, respond to inquiries, and resolve issues while also reviewing and auditing repair orders to ensure they are accurate, complete, and compliant. This role is ideal for someone who thrives in a fast-paced, detail driven environment and has a solid understanding of repair and maintenance operations.

Essential Functions:

Daily review of repair orders for accuracy and completeness. Address and resolve discrepancies before finalizing invoices for customers. Act as the primary point of contact for customer complaints and issues. Implement effective strategies to resolve conflicts in a timely and satisfactory manner. o Work with multiple departments to strategize conflict resolution Network and collaborate with multiple maintenance shops to fulfill customer needs. o Ensure that shops within the region work cohesively to provide top-tier service. Support ongoing process improvements and strategic initiatives aimed at enhancing customer satisfaction and operational efficiency. Monitor KPI’s and report on progress and challenges. Education High School Diploma Required Minimum of 2 years in a customer service role, preferably within the automotive or maintenance industry. Knowledge/ Skills/ Abilities (Competencies) Strong analytical skills for reviewing and correcting repair orders. Excellent communication and interpersonal skills for effective conflict resolution.

Problem-Solving:

Aptitude for identifying issues and developing effective solutions.

Strategic Thinking:

Capacity to align operational strategies with business objectives.

Customer Focus:

Commitment to delivering exceptional service and improving customer satisfaction.

Adaptability:

Flexibility to adjust to changing business needs and priorities Ability to thrive in a fast-paced, dynamic environment Strong analytical skills with the ability to make data-driven decisions Advanced Microsoft Excel knowledge Frequent travel may be required Quality Carriers, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, military/veteran status or other characteristics protected by law. Please note that per Quality Carriers, Inc. policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Quality will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.