Customer Care Advisor | OMEGA Market Street Position Available In Hillsborough, Florida
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Job Description
Customer Care Advisor | OMEGA Market Street About OMEGA Since 1848, innovative watchmaking has been the cornerstone of OMEGA’s heritage, but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the world’s favourite spy. Thanks to OMEGA’s pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide. The Role Working within our Customer Service department, this position is responsible to assist clients visiting our boutique for their after sales service needs alongside working as part of the sales team. Interacting with clients to ascertain their service and warranty needs
Propose necessary corrective intervention
Conduct diagnostics with the view to create an estimate for the work required
Perform quick service interventions on timepieces, in line with OMEGA standards
Conduct bracelet interventions (replacement of pins and bars, repair of bent clasps)
Ultrasonic cleaning on cases and bracelets.
Assist with stock management
Assisting in the continuous achievement of sales targets
Delivering impeccable customer service
Developing strong client relationships and client records within the boutique
Attend regular training and develop comprehensive product knowledge base
Skills and Experience
Technical aptitude with an eye for detail
Relevant experience within watch industry or another comparable field
Dexterity
Excellent organisational skills and methodology
Demonstrated analytical and problem-solving ability
Excellent oral and written communication skills
Experience achieving and maintaining qualitative and quantitative KPI’s
Good computer literacy skills
Good time management skills
Energy, drive and enthusiasm
Impeccable grooming and presentation
Full time availability
How to apply Click APPLY to submit your application. Job location 20 Martin Place
NSW 2000
Sydney (New South Wales)
Australia Company address The Swatch Group (Australia)
PTY. LTD.
40 River Boulevard
Level 3
Richmond, Victoria 3121
