Customer Service Representative Position Available In Hillsborough, Florida

Job ID:

512186 Oldcastle® APG, a CRH Company, is North America’s leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer’s portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard® hardscape, Echelon® Masonry, MoistureShield® composite decking, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, Lawn & Garden mulches and landscape features, and Techniseal® sands and sealant technologies. Job Summary This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues. Job Responsibilities Assist customer with product questions, inventory checks, ordering, order tracking, complaints, and problems Enter orders into system for production, billing, and delivery Coordinate production with site and provide commit date to customer timely Set up new customers via Workflow Gen Answer incoming calls Take sales orders from sales representatives and customers by phone Assisting walk-in counter customers Receiving cash payments and running credit card approvals and check approvals Print and distribute e-mailed customer purchase orders Maintain stock levels as needed for current and future orders Monitor resale item stock levels and request POs as needed Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed Job Requirements High school diploma or equivalent or an equivalent in related experience
Detailed oriented
Good with basic math
Skilled in Microsoft Office suite
Good organizational and problem-solving skills
Attention to detail
Pleasant phone & email personality
Pleasant with customers in person Ability to multi-task
Self-starter
Sales, purchasing & inventory knowledge are a plus but not mandatory
Ability to sit for extended periods of time
Ability to spend time in yard in heat/cold Must wear appropriate PPE when outside in yard
Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer
Bending and some lifting
Extensive email writing
Extensive phone use
Tasks can be very repetitive What CRH Offers You Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.