Customer Service Representative Position Available In Hillsborough, Florida
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Company:
First Team Staffing
Salary:
$41600
Job Description
Customer Service Representative 3.3 3.3 out of 5 stars Tampa, FL 33634
Essential Job Functions and Duties:
- Provide administrative support for the customer service and dispatch department supporting the Logistics business.
- Matching paperwork for daily manifests for deliveries and ensuring it gets to the warehouse department for pulling and staging of runs.
- Enter and retrieve information using computer systems and applications to update records, obtain information for others and respond to most questions and problems of internal and external clients.
- Provide directions for daily manifests – through pulling information from builder websites as well as provide phone-based support for drivers on the road completing daily deliveries.
- Spearhead setting up and facilitating interviewing and new hire activities for the facility.
- Complete ordering of facility supplies.
- Ensure that all communal spaces of the facility are maintained in a Customer ready state as well as ensuring proper stocking of communal areas.
- Utilize and maintain databases and spreadsheets using internal systems.
- Assist team members in their daily work activities as required.
- Carry out special projects as assigned.
- All other duties as assigned. Qualifications
- Positive, can-do attitude
- Excellent written and verbal communication skills
- Excellent customer service, organizational and interpersonal skills
- Self-starter and able to work both independently and as a team member
- Passion for supporting a customer-oriented business environment
- Proficiency in Microsoft Outlook, Word, and Excel, and PowerPoint
- High attention to detail, exceptional accuracy, action-oriented, ability to work within stringent timelines and to collaborate across departments to achieve results
Required Qualifications:
- High School diploma or equivalent required.
- 1-3 years Administrative or Customer Service experience in logistics industry
Preferred Qualifications:
- Associate’s or Bachelor’s degree preferred.
- 3 years of experience in customer service/admin position in logistics industry, ideally last mile. Work Environment
- Office space, open cubical environment
- Ability to work at office work station on computer for a full 8-hour day
- Warehouse facilities
Loading Docks Job Type:
Full-time Pay:
$19.00 – $21.00 per hour Expected hours: No less than 40 per week
Benefits:
Dental insurance Health insurance Paid time off Vision insurance
Schedule:
8 hour shift Day shift Monday to
Friday Work Location:
In person