Customer Service Representative Position Available In Hillsborough, Florida
Tallo's Job Summary: The Customer Service Representative role at Ashley Furniture Industries in Tampa, FL involves providing exceptional service to customers by processing sales orders, handling payments, and offering clerical support. Responsibilities include addressing customer issues in person, over the phone, and via email, as well as assisting with store administration tasks and inventory management. Candidates must be legally authorized to work in the US, at least 18 years old, and have a high school diploma or equivalent. Preferred qualifications include 1 year of customer service, office, and/or administrative experience, proficiency in Microsoft Office Suite, and the ability to work flexible hours including weekends and holidays. Employee benefits include extended health, dental, and vision insurance, employee discounts, life/disability insurance, a flex spending account, 401K, paid time off and holidays, and weekly pay. Join Ashley Furniture Industries to contribute to building strong customer relationships and driving business growth.
Job Description
Customer Service Representative (part of Ashley Furniture Industries) 2.9 2.9 out of 5 stars Tampa, FL 33605 For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Purpose at
Ashley:
The Customer Service Representative is key in providing exceptional customer service and ensuring customer satisfaction. Duties include processing sales orders, handling payments, managing store administration tasks, and offering clerical support for accounting functions. By delivering an effortless and enjoyable shopping experience, this position contributes to building strong customer relationships and driving business growth. What You’ll Do Provide exceptional service to all Ashley guests, ensuring a professional and welcoming presence. Address customer issues in person, over the phone, and via email, taking detailed notes and resolving problems positively and helpfully. Respond to customer inquiries about sales, billing, and delivery, scheduling deliveries, and coordinating with the sales team as needed. Process sales orders accurately and efficiently, following cash handling procedures and assisting with credit applications and financing arrangements. Assist with store opening and closing procedures, including cash balancing and daily checklists. Provide clerical support for store administration and accounting tasks, managing telephone traffic and completing daily sales reports. Aid in inventory and loss prevention processes, participating in bi-annual inventory counts and assisting with inventory management efforts. Complete any additional tasks as assigned by management What You Bring Legally authorized to work in the US. At least 18 years old High school diploma or equivalent Knowledgeable Microsoft Office Suite and system transactions 1 year of customer service, office, and/or administrative experience, preferred Ability to work flexible hours, including weekends and holidays Maintain reliable attendance Thrive in a team environment What’s In It for
You:
When you join us, you are eligible to participate in our comprehensive benefits programs, which include: Extended health, dental benefits, and vision insurance Employee Discount from 10% – 30% Life/Disability Insurance Flex Spending Account 401K Paid Time Off & Holidays Paid Birthday Weekly Pay Learn more about who we are and the causes we support here and find your home at Ashley!
